topic Re: Live view picture is pixelated but recordings are clear in Arlo Ultra 2

Live view picture is pixelated but recordings are clear

ZepGuy — Wed, 18 Oct 2023 17:14:14 GMT

Live view looks like this, but when there is motion the recordings are clear. This is not acceptable for a new camera. Other never has this issue. Any idea how I can fix this? Thanks.

Re: Live view picture is pixelated but recordings are clear

StephenB — Wed, 18 Oct 2023 22:45:32 GMT

Maybe try a hardware reset?

Remove the camera from the account. Then hold down the sync button until the camera starts flashing amber. Then on-board it again.

Re: Live view picture is pixelated but recordings are clear

ZepGuy — Wed, 18 Oct 2023 23:01:54 GMT

I've done that before and the problem just comes back. However this time just power cycling the base fixed it. But, I want to know what can be done to stop it from happening again. Could it be heat related? That camera is plugged into power and is south facing so it gets a lot of sunlight.

Re: Live view picture is pixelated but recordings are clear

StephenB — Thu, 19 Oct 2023 10:40:10 GMT

@ZepGuy wrote:

But, I want to know what can be done to stop it from happening again. Could it be heat related? That camera is plugged into power and is south facing so it gets a lot of sunlight.

It does look like a camera hardware issue, and I think heat could be a factor.

Did you try swapping it with another camera, and see if the problem moves?