topic Re: ARLO ULTRA 2 camera showing green on half the live picture and in recordings in Arlo Ultra 2

ARLO ULTRA 2 camera showing green on half the live picture and in recordings

Sheppeyboy — Sun, 24 Sep 2023 19:50:03 GMT

One of my ARLO ULTRA 2 cameras intermittently showing green on half in recordings.

When I try to show live, the camera goes off line and disconnects from the hub.

I have removed the camera, reset to factory settings and added again, seems alright for 1-2 days and then the green line appears again, it will record the footage but the green line appears in the footage.

Moved the camera to different locations and connected to different hub but problem still remains.

Any ideas, thanks

Re: ARLO ULTRA 2 camera showing green on half the live picture and in recordings

jguerdat — Mon, 25 Sep 2023 15:00:33 GMT

Use Settings, Support to select your camera model. Scroll down to Contacts to talk to official support.

Re: ARLO ULTRA 2 camera showing green on half the live picture and in recordings

StephenB — Mon, 25 Sep 2023 15:28:14 GMT

@Sheppeyboy wrote:

One of my ARLO ULTRA 2 cameras intermittently showing green on half in recordings.

Moved the camera to different locations and connected to different hub but problem still remains.

Any ideas, thanks

Usually this indicates packet loss on the network path between the camera and the cloud (either camera->smarthub, or smarthub->cloud). If you have local storage enabled, it might be worth seeing if the problem also shows up on the local storage,

I say "usually packet loss" because a failure in the camera compression hardware can cause the same result. If the reset reliably solves the problem for a couple of days, then that unfortunately does point to a failing camera. If still under warranty, you can press for an RMA (warranty exchange).

Re: ARLO ULTRA 2 camera showing green on half the live picture and in recordings

Sheppeyboy — Mon, 25 Sep 2023 18:11:34 GMT

Hi,

Thanks, what I have noticed is that 2 other cameras have started showing same symptoms, I have fibre broadband and no other devices are showing any symptoms, will wait and see if it clears.

Reset to factory settings and re-added to a different hub and they seem fine for 1-2 days and then symptoms reappear.

Re: ARLO ULTRA 2 camera showing green on half the live picture and in recordings

BrookeN — Mon, 02 Oct 2023 14:18:02 GMT

@Sheppeyboy are you still needing assistance or did the behavior you were experiencing stop?

Re: ARLO ULTRA 2 camera showing green on half the live picture and in recordings

Sheppeyboy — Mon, 02 Oct 2023 14:20:27 GMT

Gave up trying to get support and now seems to have gone away