topic Re: Cameras won't connect to base in Arlo Ultra 2

All Ultra Cameras Went Offline

MrCat — Mon, 18 Sep 2023 16:43:58 GMT

Says base station on line, cameras off line; happened early 25 Sep23.

Is Arlo down?

Update Knocked All Cameras Offline

darkness975 — Fri, 15 Sep 2023 11:31:31 GMT

Exactly what the title says. The usual 4:00ish update that comes in seems to have knocked all of my ultra 2s offline. Re-syncing is NOT working.

Anyone else have this ridiculous crap going on?

This is stupid. I have no camera system at all right now. I don't feel very secure.

Re: Camera

Zatara — Fri, 15 Sep 2023 11:29:13 GMT

Same exact thing happened last night for me. Blue light on, shows offline. My old arlos and hub work fine. Tried reset, reinstall. Worked super short then same thing

Update Knocked 4 of 6 Cameras Offline

msmmut — Fri, 15 Sep 2023 11:47:36 GMT

In norway 04 this night 4 of the 6 cameras are dead. the 2 that works have new firmware. the other 4 have the old firmware. how to fix this stupid failed update?

All Ultra 2 Cameras Went Offline

mwf369 — Mon, 18 Sep 2023 15:11:35 GMT

All 4 of my Ultra 2 cameras went offline this morning. My Pro 2 and Doorbell are still working fine.

I suspect an update went out to the Ultra 2 which have messed things up.

Chat support was not helpful. Cameras still offline.

Re: All Ultra 2 Cameras Went Offline

Zatara — Fri, 15 Sep 2023 13:30:31 GMT

Last night around 9pm mountain time, also my ultra 2 cameras went down. My old arlos and that base station are fine. My ultra 2 base station shows blue, connected, but app shows them all offline including base station. Did factory reset, started to connect but then same offline message after a few minutes

Re: All Ultra 2 Cameras Went Offline

jguerdat — Fri, 15 Sep 2023 13:46:30 GMT

A firmware release for these cameras was noted back on Sept. 7 (https://community.arlo.com/t5/Firmware-Release-Notes/Arlo-Firmware-Release-Table/m-p/1920885#M791). That likely means your cameras were updated a while ago, not in the past day or so.

Have you rebooted the hub and maybe reinserted batteries? Is there a difference between the app and the web client (my.arlo.com)?

Re: All Ultra 2 Cameras Went Offline

Dionysius — Fri, 15 Sep 2023 13:50:04 GMT

Same issue here. I have unplugged and rebooted. The ultra 2 cameras are still down. This sounds like another Arlo screw up.

Re: Update Knocked 4 of 6 Cameras Offline

jguerdat — Fri, 15 Sep 2023 13:53:50 GMT

Are the batteries charged? What happens if you remove the battery and insert it? That should cause a blue LED flash when the battery first makes contact, indicating power is connected.

Re: All Ultra 2 Cameras Went Offline

rbford — Fri, 15 Sep 2023 14:01:13 GMT

I have 3 ultra 2 cameras and all three are offline this morning. I have 7 other pro cameras and they all are working fine. I am waiting for a call back from support but seems odd that just the ultras are not working.

Re: All Ultra 2 Cameras Went Offline

Dionysius — Fri, 15 Sep 2023 14:04:02 GMT

Let us know what they say. This forum is packed with people complaining about the same issue. Basically, our security camera system is an expensive paperweight.

Re: All Ultra 2 Cameras Went Offline

Lee-Gardner — Fri, 15 Sep 2023 14:16:09 GMT

My 3 Ultra 2 cameras also went down sometime last night. They were working fine yesterday afternoon. Other non-Ultra 2 cameras work fine. Hopefully there is an explanation and fix for this soon.

Re: Update Knocked All Cameras Offline

jimLA — Fri, 15 Sep 2023 14:28:55 GMT

Same problem. Other Arlo cameras seem to be ok, but Ultra 2s have all gone offline, and will not reconnect with smart hub. None of the troubleshooting suggestions has helped, including deleting devices and attempting to re-pair them.

Re: Update Knocked All Cameras Offline

drf7 — Fri, 15 Sep 2023 14:38:38 GMT

Same here...all Ultra 2 cameras offline as of last night.

Re: Update Knocked All Cameras Offline

darkness975 — Fri, 15 Sep 2023 14:50:34 GMT

Well then let's hope someone is reading this and fixes it ASAP. I don't like not having eyes on critical locations.

Has anyone contacted arlo directly? I've been at work or I'd have done it this morning.

Re: Update Knocked All Cameras Offline

pkwct — Fri, 15 Sep 2023 14:51:44 GMT

Same problem with all 4 of my Utra2 cameras. Older camera and doorbell are working. Arlo, please help us!

Weird things happening

Retired_Member — Fri, 15 Sep 2023 15:10:43 GMT

Some weird things happening with my and . A few days ago I noticed one of my Ultra 2 cameras was offline. I thought maybe the battery died and I missed the notification. Nope. It was still 50% charged. I fiddled around with it and got it back online. Don’t even remember what I did. A day later the wired doorbell has a message showing that says “temperature too low to record” yet it’s September in MS and 80°. Never seen that message before. Had to reboot the hub and reset the doorbell to get it back working. Now neither one camera or the doorbell are recording anything between 5:00pm and 8:00am the next morning. There is no time parameter settings to my knowledge. And there has definitely been activity during those times. What is going on here?

Re: Update Knocked All Cameras Offline

drf7 — Fri, 15 Sep 2023 15:15:59 GMT

They are aware is all they are saying...

Re: Update Knocked All Cameras Offline

Ordinary1 — Fri, 15 Sep 2023 15:33:53 GMT

Same here.
4xUltra 2 offline

1xPro still working fine.

Also, heavy battery drain on all ultra 2's over the last 24hrs.

A reset and re-sync of each camera has brought them back to life but not sure if that's a permanent solution.

Re: All Ultra 2 Cameras Went Offline

Surp — Fri, 15 Sep 2023 15:39:45 GMT

Same here! All cameras fine last night, but now only the Ultra 2’s are offline. All other cameras ok. Did the reboot thing and all other t-shooting items and still no luck!