topic Re: Add a second Arlo Smart Hub in Arlo Ultra 2

Add a second Arlo Smart Hub

Fernando2023 — Thu, 07 Sep 2023 03:19:38 GMT

I have already installed a Smart Hub with 4 cameras Ultra 2, and everything works well.

Now I would like to install in the iphone app (or in the web portal of My Arlo) a second Smart Hub, that will be in a diferent house using a different wifi network. When trying to install this second Smart Hub, I reach a form that asks me for the name of the device, but the button "Continue" of that form keeps inactive, so I can not continue.

Re: Add a second Arlo Smart Hub

StephenB — Thu, 07 Sep 2023 11:14:41 GMT

@Fernando2023 wrote:

When trying to install this second Smart Hub, I reach a form that asks me for the name of the device, but the button "Continue" of that form keeps inactive, so I can not continue.

Were you able to enter a name?

Re: Add a second Arlo Smart Hub

LegacySW — Fri, 15 Sep 2023 21:52:19 GMT

I have two basestations on the same network (front and back of house). I suspect the add limitation is to avoid piggybacking multiple sites on one unlimited camera account.

Re: Add a second Arlo Smart Hub

StephenB — Sat, 16 Sep 2023 11:39:06 GMT

@LegacySW wrote:

I suspect the add limitation is to avoid piggybacking multiple sites on one unlimited camera account.

I don't think so. I also have two smarthubs running, as do many people here. Plus the newest cameras all allow direct connection to wifi (the ultra 2s are the last model that didn't have this feature).

FWIW, everyone will eventually be migrated to "Feed", and that will require one subscription per location.

Re: Add a second Arlo Smart Hub

Fernando2023 — Sat, 16 Sep 2023 14:29:30 GMT

I updated the iPhone app and then everything run well.