topic Why do Arlo ultra2 cameras not reconnect after a disarm/arm sequence And others do? in Arlo Ultra 2

Why do Arlo ultra2 cameras not reconnect after a disarm/arm sequence And others do?

EW0001 — Sat, 09 Sep 2023 11:17:05 GMT

Why do Arlo ultra2 cameras not reconnect after a disarm/arm sequence, while essential cameras, pro cameras are reconnecting to base station?

Re: Why do Arlo ultra2 cameras not reconnect after a disarm/arm sequence And others do?

jguerdat — Sat, 09 Sep 2023 13:40:58 GMT

Mine remain connected the whole time. Arm/disarm doesn't disconnect the cameras - it's just a software thing that tells the camera to detect/record or not. Have you checked your modes, rules and schedule to ensure they're appropriate?

Re: Why do Arlo ultra2 cameras not reconnect after a disarm/arm sequence And others do?

EW0001 — Sat, 09 Sep 2023 16:36:39 GMT

I pulled the cameras

reset to factory

reconnected

confirmed the battery is 100%
After

pulled the battery

re-inserted battery

no longer connected

i had to reset

reconnect

…. reinstalled

it appears I will have to go through this reset and reconnect each time for the Ultra2’s.

Re: Why do Arlo ultra2 cameras not reconnect after a disarm/arm sequence And others do?

jguerdat — Sun, 10 Sep 2023 14:00:44 GMT

Have you also rebooted/power cycled the hub?

Re: Why do Arlo ultra2 cameras not reconnect after a disarm/arm sequence And others do?

EW0001 — Sun, 10 Sep 2023 18:45:29 GMT

Yes - i shut everything, internet and base down a several times, including an extended time (5-10 minutes).

i have not reset the base to factory and reconnected all the cameras.

Re: Why do Arlo ultra2 cameras not reconnect after a disarm/arm sequence And others do?

EW0001 — Sun, 10 Sep 2023 18:52:03 GMT

Additionally - after I pull the camera battery and re-install the battery, there is no blue flashing light on the camera. I only get the blue flashing light after resetting to factory. This leads mevto believe it’s a software issue with the Ultra2. The doorbell, chime, essential and Pro4 elements connect and reconnect as they should and had in the past.

Re: Why do Arlo ultra2 cameras not reconnect after a disarm/arm sequence And others do?

jguerdat — Mon, 11 Sep 2023 12:43:24 GMT

Sounds like it's time to punt. Use Settings, Support (Center) to select your camera model. Scroll down to Contacts to talk to official support. This requires a subscription.

Re: Why do Arlo ultra2 cameras not reconnect after a disarm/arm sequence And others do?

antuk — Wed, 13 Sep 2023 12:22:41 GMT

Yeah im seeing the same thing, it never used to do this so I suspect one of the firmware updates recently has a bug in it