topic Re: Help. Arlo Ultra 2 in Arlo Ultra 2

Help. Arlo Ultra 2

jarunningbear — Sun, 20 Aug 2023 14:41:09 GMT

I purchase the Arlo Ultra 2, 3 Camera Kit from Best Buy and it is supposed to have a 3-month trial included, but I do not see a code to redeem. I also cannot find any instructions on how to redeem. I have created an account and would like to complete the setup of my cameras but cannot get past the add a plan section.

Re: Help. Arlo Ultra 2

StephenB — Mon, 21 Aug 2023 19:46:13 GMT

@jarunningbear wrote:

I purchase the Arlo Ultra 2, 3 Camera Kit from Best Buy and it is supposed to have a 3-month trial included, but I do not see a code to redeem. I also cannot find any instructions on how to redeem.

If you are in a country where Arlo offers a subscription, the cameras should automatically get the trial when you onboard them.

Re: Help. Arlo Ultra 2

jarunningbear — Mon, 21 Aug 2023 21:42:36 GMT

You are right. The 3-month trial did show but I had to pay for my subscription first as the hub would not connect to cameras without a subscription first. So, I wonder will the subscription I paid for start after the trial period or did I just lose money?

Re: Help. Arlo Ultra 2

jguerdat — Tue, 22 Aug 2023 13:02:52 GMT

If you're using one of the Arlo Secure subscriptions and also use Feed to view videos, the cameras should automatically be migrated to your paid subscription since they are for unlimited cameras.