topic Re: New app 4.7.1 : Direct local storage disappeared in Arlo Ultra 2

New app 4.7.1 : Direct local storage disappeared

Retired_Member — Thu, 10 Aug 2023 02:45:00 GMT

Since Arlo updated the app to 4.7.1, local direct storage on Arlo iOS app is not visible anymore. Same thing for forwarding ports and video. And after downgrade the app by get an old iOS backup every things is working.

Re: New app 4.7.1 : Direct local storage disappeared

ShayneS — Fri, 11 Aug 2023 21:43:02 GMT

Hi @Retired_Member

Are you still experiencing this issue?

Re: New app 4.7.1 : Direct local storage disappeared

Retired_Member — Fri, 11 Aug 2023 23:06:40 GMT

With latest 4.7.1 version yes but not with 4.6.2.

Re: New app 4.7.1 : Direct local storage disappeared

Spr4nova — Sat, 12 Aug 2023 19:27:52 GMT

I am facing the same issue currently. Camera is recording but nothing shows up in library. Tried every troubleshooting methods with no avail.

Re: New app 4.7.1 : Direct local storage disappeared

Retired_Member — Sun, 13 Aug 2023 15:22:35 GMT

Try to install your last iOS backup.

Re: New app 4.7.1 : Direct local storage disappeared

Retired_Member — Thu, 17 Aug 2023 09:02:26 GMT

It looks that Arlo decide de remove this buttons. Now sloutions is to wait if arlo decide to revert these option or downgrade arlo apps by iOS backup.

Re: New app 4.7.1 : Direct local storage disappeared

ShayneS — Thu, 17 Aug 2023 17:20:50 GMT

I have provided this to the appropriate team, someone from support in your region will be reaching out as soon as possible.