topic Re: Direct acces strorage trough VPN setup in Arlo Ultra 2

Direct acces strorage trough VPN setup

Retired_Member — Thu, 10 Aug 2023 21:08:46 GMT

Hi, Someone can help to setup VPN acces to ios arlo app please ? I activate VPN in router and Iphone side but I can not see my local storage. Please see pictures in attachment. Thank you.

Re: Direct acces strorage trough VPN setup

StephenB — Fri, 11 Aug 2023 11:45:00 GMT

Just to confirm -

Can you see the local storage when you are home (not using the VPN)?
Is the router you are using for the VPN the same router that is providing your home wifi?

Re: Direct acces strorage trough VPN setup

Retired_Member — Fri, 11 Aug 2023 15:17:56 GMT

Thank you for your answer !

Yes, when I am at home I can see local storage and when I use forwarding port too. But not with VPN.

Is the router you are using for the VPN the same router that is providing your home wifi? YES

Re: Direct acces strorage trough VPN setup

StephenB — Fri, 11 Aug 2023 17:32:42 GMT

@Retired_Member wrote:
Yes, when I am at home I can see local storage and when I use forwarding port too. But not with VPN.

Is the router you are using for the VPN the same router that is providing your home wifi? YES

Can you access other devices on your home network when you are using the VPN (and have wifi turned off on the phone)? There are ping apps available for iOS that could help test this.

Re: Direct acces strorage trough VPN setup

Retired_Member — Sat, 12 Aug 2023 00:59:26 GMT

@StephenB

It's happened some thing so strange. After seeing your post. I download a ping ios app and checked by ping a few IP addresses with VPN (wifi turned off on my phone) and it worked out quite well. After that my arlo app deleted itself and I install it again and now I can see my video trough VPN ! I do not understun how because I checked and restart everyting without any good result. I noticed that forwarding port menu disapear from Arlo app.

Re: Direct acces strorage trough VPN setup

StephenB — Sat, 12 Aug 2023 12:13:47 GMT

@Retired_Member wrote:
It's happened some thing so strange. After seeing your post. I download a ping ios app and checked by ping a few IP addresses with VPN (wifi turned off on my phone) and it worked out quite well. After that my arlo app deleted itself and I install it again and now I can see my video trough VPN !

Definitely strange, but it's good that its working.

@Retired_Member wrote:

I noticed that forwarding port menu disapear from Arlo app.

Odd, as that should still be there. Uninstalling and reinstalling the app might bring it back. But you don't need it now that you are using the VPN, so you could just leave it alone for now.

Re: Direct acces strorage trough VPN setup

Retired_Member — Sun, 13 Aug 2023 15:21:01 GMT

Yes sure I do not need it cause I can acces trough VPN. But problem is still there after uninstalling and reinstalling the app.

Thank you for your help sir.