topic Re: Sensitivity Decreased? in Arlo Ultra 2

Sensitivity Decreased?

darkness975 — Wed, 12 Jul 2023 10:01:47 GMT

Hi all,

I had to pull in my cameras due to outside power washing and painting. Upon hanging one back up it appears the sensitivity has decreased? I wiped down the front lens, pulled out the battery to reboot, and I have been messing with the positioning. So far it will go off when vehicles trigger it but it does not get triggered by people even though it used to in this same spot.

Has anyone else ever experienced this or have any other suggestions?

Re: Sensitivity Decreased?

jguerdat — Wed, 12 Jul 2023 12:28:47 GMT

Check your Smart Notifications to make sure People hasn't been deselected.

Re: Sensitivity Decreased?

darkness975 — Wed, 12 Jul 2023 13:42:37 GMT

I checked and people is enabled.

Re: Sensitivity Decreased?

ShayneS — Fri, 14 Jul 2023 20:24:33 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

Re: Sensitivity Decreased?

darkness975 — Sat, 15 Jul 2023 16:27:56 GMT

Inquiry about this: I have noticed that one of my other cameras can see the IR from this camera , though they are about 40 feet away from each other. Would that have any effect on motion sensitivity?

Re: Sensitivity Decreased?

jguerdat — Sun, 16 Jul 2023 13:28:16 GMT

Not specifically. It could cause false triggering depending on the motion sensitivity setting but I'd tend to think being ~40 feet apart that wouldn't be the case unless the cameras were more or less aimed at each other.

Re: Sensitivity Decreased?

darkness975 — Sat, 22 Jul 2023 14:56:46 GMT

Another factor that may be at play.

Prior to now I only had two Ultra 2s outside. When I had to pull them in for the painting, I pulled out my older two Pro2 cameras and mounted them on points away from the building. When they finished the painting and I hung my two Ultra2's back up outside I also left the other two Pro2's up. The vast majority of motion events that trigger the cameras tend to trigger three of the four simultaneously.

Would simultaneous triggering of multiple cameras degrade the image quality? Has anyone here experienced this phenomenon? When I get home later I will test the upload speed of my network. I know it requires somewhere around 3 mbps per camera for uploading.

Re: Sensitivity Decreased?

StephenB — Sat, 22 Jul 2023 18:06:57 GMT

@darkness975 wrote:

Would simultaneous triggering of multiple cameras degrade the image quality?

It could be a factor. Maybe try disarming some of the cameras as a test.