topic Re: Ultra2 no longer sending in Arlo Ultra 2

Ultra2 notifications

merlynbc — Fri, 30 Jun 2023 20:42:41 GMT

After a firmware update to my Base Station one of my cameras is no longer sending. The camera is connected to the base and it is detecting motion.

Re: Ultra2 no longer sending

jguerdat — Thu, 29 Jun 2023 13:14:42 GMT

Sending what? Cloud recordings? Do you have an active subscription? Cloud recordings require a sub.

Re: Ultra2 no longer sending

merlynbc — Fri, 30 Jun 2023 19:22:50 GMT

yes, they don’t show up in my cloud recording library. Nor on the Base recordings... Active subscription... One of my 2 cameras is showing but the other is not.

Re: Ultra2 no longer sending

jguerdat — Sat, 01 Jul 2023 13:53:35 GMT

Have you checked your modes and rules to ensure the camera has a rule as appropriate and that recording is enabled?

Re: Ultra2 no longer sending

merlynbc — Mon, 03 Jul 2023 04:17:23 GMT

Modes ?? Rules?? Don't see those in my app....

Re: Ultra2 no longer sending

ShayneS — Mon, 03 Jul 2023 18:47:55 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

Re: Ultra2 no longer sending

StephenB — Tue, 04 Jul 2023 16:24:00 GMT

@merlynbc wrote:

Modes ?? Rules?? Don't see those in my app....

If you have the "Library" version of the user interface, then tou should see "Modes" as a choice at the bottom of the app screen (or at the top of my.arlo.com).

https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them

If you have "Feed", then choose "Routines".

https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

Re: Ultra2 no longer sending

merlynbc — Wed, 12 Jul 2023 16:11:58 GMT

Thanks