topic Re: ultra 2 in Arlo Ultra 2

Plan question

rhutterr — Wed, 28 Jun 2023 16:55:56 GMT

I have been paying monthly for a plan but apparently a legacy plan How do I contact support to change over

Re: ultra 2

StephenB — Tue, 27 Jun 2023 14:56:37 GMT

@rhutterr wrote:

I have been paying monthly for a plan but apparently a legacy plan How do I contact support to change over

First, is there a reason you need to change? (Would it be cheaper???)

Second, you shouldn't need support for this. Log into my.arlo.com on a PC, and you will be able to cancel the old plan and subscribe to a new one.

https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan

Re: ultra 2

rhutterr — Tue, 27 Jun 2023 20:31:40 GMT

I am paying but no videos are being stored. Is it because I am in a legacy plan. ?

Re: ultra 2

StephenB — Wed, 28 Jun 2023 13:00:11 GMT

@rhutterr wrote:

I am paying but no videos are being stored.

Are the cameras listed in your subscription plan?

Have you tried making a manual recording while livestreaming?

Re: ultra 2

rhutterr — Wed, 28 Jun 2023 19:44:15 GMT

All my cameras were on my plan

im thinking of canceling my plan and starting new one

not sure of how to do a manual recording

Re: ultra 2

StephenB — Fri, 30 Jun 2023 12:10:01 GMT

@rhutterr wrote:

not sure of how to do a manual recording

With the Ultra 2, you'd first need to make sure 4K livestreaming is disabled.

Then livestream the camera by pressing the play icon in the middle of the image. You'll see a target icon (solid dot surrounded by a ring) in the bottom center of the video. Touch it, and the center will turn red (and it will start recording).