topic Re: Green Screens/Pixelation in Arlo Ultra 2

Green Screens/Pixelation

AB23 — Sun, 25 Jun 2023 02:14:38 GMT

Hello,

I have several Ultra 2 cameras and Pro 3 floodlights connected to a VMB5000 hub. For the past several weeks, since the VMB5000 firmware update, the Ultra 2 cameras have been frequently displaying severely pixelated videos or green screens.

I have pre-set the cameras to record for 1 minute. The recording issues have been significant enough that it has interrupted this recording length - the recordings stop well short of the full minute (and occasionally go beyond).

I have also noticed that, when the cameras detect motion, the hub goes from a solid blue light to flashing amber. It always resets to blue, but sometimes it takes a lengthy period of time. During the times when it is flashing yellow, the cameras all continue to show live views, detect motion, and record (although frequently with the green screens and pixelation). The app never indicates any equipment to be offline.

The recording issues do not seem to have any connection to whether the hub is displaying online or offline.

The primary cameras affected are roughly 10-30 feet from hub. There are no significant obstructions/barriers in the area. The signal strength is at maximum for everything. My wifi appears to be stable and had more-than-sufficient bandwidth.

The Pro 3 floodlights are NOT affected. Live view is also working properly. The issue is only with recordings (and the push alerts from the app).

I have tried all of the standard troubleshooting (reset everything, disconnect/reconnect, etc.). It seems there are some other posts on this issue recently, so it seems like it could be a broader issue.

Any suggestions?

Re: Green Screens/Pixelation

Fallguy — Sun, 25 Jun 2023 07:46:23 GMT

I have this same issue.

Re: Green Screens/Pixelation

StephenB — Sun, 25 Jun 2023 23:33:50 GMT

@AB23 wrote:

I have several Ultra 2 cameras and Pro 3 floodlights connected to a VMB5000 hub. For the past several weeks, since the VMB5000 firmware update, the Ultra 2 cameras have been frequently displaying severely pixelated videos or green screens.

If you put one of the Ultra 2 cameras closer to the smarthub does the problem resolve?

10 feet should be more than close enough, I am thinking more about a more distant camera.

Re: Green Screens/Pixelation

AB23 — Sun, 25 Jun 2023 23:46:33 GMT

It hasn't made a difference. I took one of the cameras and walked around with it to different locations - I didn't notice any changes.

Re: Green Screens/Pixelation

ShayneS — Wed, 28 Jun 2023 16:48:17 GMT

@AB23

Can you test while placing it a few feet from your base station?

Re: Green Screens/Pixelation

AB23 — Thu, 06 Jul 2023 14:22:22 GMT

In the past few days, the issue seems to largely have resolved itself.

Re: Green Screens/Pixelation

ShayneS — Thu, 06 Jul 2023 17:21:12 GMT

@AB23

Thank you for the update.