topic Re: Arlo Ultra 2 yesterday lost all devices and base. After reset and readding only 2k local in Arlo Ultra 2

Arlo Ultra 2 yesterday lost all devices and base. After reset and readding only 2k local

Tomba — Sun, 11 Jun 2023 08:33:49 GMT

Any ideas how to get 4k back? And has anybody else experienced loss of all devices including hub. Only device that was left intact was Chime2 that was added to other hub (household wifi).

Now there is only 2k recording option when it should read 4k. Also when viewing online I can only see 2k badge.

Re: Arlo Ultra 2 yesterday lost all devices and base. After reset and readding only 2k local

jguerdat — Mon, 12 Jun 2023 01:28:15 GMT

What subscription do you have? Some only have 2k recordings.

Re: Arlo Ultra 2 yesterday lost all devices and base. After reset and readding only 2k local

Tomba — Mon, 12 Jun 2023 04:40:37 GMT

Hi,

I have only 2k subscription but shouldn't local live (and recordings) still have 4k option? At least it was like that before.

Re: Arlo Ultra 2 yesterday lost all devices and base. After reset and readding only 2k local

ShayneS — Tue, 13 Jun 2023 21:06:50 GMT

Which version of the Arlo app is this appearing in?

Re: Arlo Ultra 2 yesterday lost all devices and base. After reset and readding only 2k local

Tomba — Sat, 17 Jun 2023 06:35:01 GMT

Hello,

Screenshot attached.

Re: Arlo Ultra 2 yesterday lost all devices and base. After reset and readding only 2k local

ShayneS — Tue, 20 Jun 2023 16:35:08 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.