topic Re: Arlo Ultra 2 Homekit Uncertified Accessory in Arlo Ultra 2

Arlo Ultra 2 Homekit Uncertified Accessory

Waterman72 — Sat, 02 Jan 2021 15:00:33 GMT

I can not get my base station to work with Apple Homekit. I get a message that says uncertified accessory. I have removed the station and reset it several times with no luck. I have read on this forum that a token reset will fix it. I have also contacted support with no luck. Hopefully someone can point me in the right direction of how to get the token sent. Thank you.

Re: Arlo Ultra 2 Homekit Uncertified Accessory

JamesC — Mon, 04 Jan 2021 18:18:17 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Arlo Ultra 2 Homekit Uncertified Accessory

rpmaguire76 — Tue, 05 Jan 2021 17:28:52 GMT

I am having a similar experience. All updates are complete and cannot link to homekit. Homekit is the primary reason for this purchase.

Re: Arlo Ultra 2 Homekit Uncertified Accessory

Waterman72 — Tue, 05 Jan 2021 18:51:54 GMT

Thank you. That fixed it.

Re: Arlo Ultra 2 Homekit Uncertified Accessory

JamesC — Tue, 05 Jan 2021 20:04:19 GMT

rmaquire76,

JamesC

Re: Arlo Ultra 2 Homekit Uncertified Accessory

EDITH76 — Sat, 20 Feb 2021 16:58:44 GMT

I am having this same issue. Please Can i receive a token reset?

Re: Arlo Ultra 2 Homekit Uncertified Accessory

Hmuralles — Sun, 21 Feb 2021 08:55:21 GMT

I am having the same problem. Can you please send me a token reset request too?

Thank you

Re: Arlo Ultra 2 Homekit Uncertified Accessory

JamesC — Mon, 22 Feb 2021 17:56:13 GMT

EDITH76, Hmuralles

JamesC

Re: Arlo Ultra 2 Homekit Uncertified Accessory

Mdfunston — Thu, 25 Feb 2021 18:09:18 GMT

I had this same issue. Customer support did do the token reset and now it works with HomeKit BUT
My HomeKit still says this is an unsupported accessory. Why is that. I have a 2nd Basestation that works fine with HomeKit and never had these issues.

Re: Arlo Ultra 2 Homekit Uncertified Accessory

ShayneS — Wed, 03 Mar 2021 19:33:39 GMT

HI @Mdfunston

To be sure, I reset both of your Smart Hub tokens, please reboot your base station & try again.

Re: Arlo Ultra 2 Homekit Uncertified Accessory

thehoonie — Thu, 04 Mar 2021 05:04:50 GMT

when I try to connect to Homekit, it says "uncertified Accessory". I tried the instruction from the FAQ, but I had no luck. it looks like token reset is the only option based on what people are saying in this thread.

could you help me with this as well?

Re: Arlo Ultra 2 Homekit Uncertified Accessory

ShayneS — Thu, 04 Mar 2021 19:09:35 GMT

HI @thehoonie

I haver reset your Smart Hub token, please reboot your base station and try again.

Re: Arlo Ultra 2 Homekit Uncertified Accessory

CLMcKenzie — Fri, 05 Mar 2021 16:19:48 GMT

Is there any way you can intervene on a Case # related to this exact condition, and was not completed yesterday over a 3 hour timeframe? If you can accomplish this in a few minutes we can fully resolve the Case#42333240?

Please help...

Re: Arlo Ultra 2 Homekit Uncertified Accessory

ShayneS — Fri, 05 Mar 2021 17:05:51 GMT

HI @CLMcKenzie

I haver reset your Smart Hub token, please reboot your base station and try again.

Re: Arlo Ultra 2 Homekit Uncertified Accessory

JI42 — Sat, 13 Mar 2021 19:13:52 GMT

I just purchased the Arlo Ultra 2, 2 camera kit. I have installed one camera so far and tried adding to homekit. I am having the same issue as other users...Accessory does not work with homekit.

Hoping this can be easily fixed. Thank you.

Re: Arlo Ultra 2 Homekit Uncertified Accessory

ShayneS — Tue, 23 Mar 2021 16:29:57 GMT

HI @JI42

I have reset your Smart Hub token, please reboot your base station and try again.

Re: Arlo Ultra 2 Homekit Uncertified Accessory

JohnnyAirstream — Sun, 21 Mar 2021 07:39:06 GMT

Same for me. Ultra Smarthub showing “uncertified accessory” for HomeKit. Pretty please reset my token. Thank you in advance!

Re: Arlo Ultra 2 Homekit Uncertified Accessory

ShayneS — Tue, 23 Mar 2021 16:30:09 GMT

Hi @JohnnyAirstream

I have reset your Smart Hub token, please reboot your base station and try again.

Re: Arlo Ultra 2 Homekit Uncertified Accessory

lgaribai — Wed, 31 Mar 2021 07:30:27 GMT

My Arlo system is having the same issue.I can not get my base station to work with Apple Homekit. I also get a message that says uncertified accessory. Can you send me the token, please?

Re: Arlo Ultra 2 Homekit Uncertified Accessory

ShayneS — Wed, 31 Mar 2021 20:44:26 GMT

Hi @lgaribai

I have reset your Smart Hub token, please reboot your base station and try again.