topic Re: Tech question - please help in Arlo Ultra 2

Tech question - please help

vijay0011 — Thu, 04 May 2023 16:45:17 GMT

We had some Arlo cameras attached to solar panels stolen. Recently they reappeared on our app as active. They are working on some Tmobile-92CC. they are in a closet or something recording and active.. some cat keeps tripping the sensor and sending me alerts... how is this possible?

Re: Tech question - please help

StephenB — Thu, 04 May 2023 20:24:13 GMT

@vijay0011 wrote:

We had some Arlo cameras attached to solar panels stolen. Recently they reappeared on our app as active. They are working on some Tmobile-92CC. they are in a closet or something recording and active.. some cat keeps tripping the sensor and sending me alerts... how is this possible?

Somebody somehow got them (not necessarily the thief), charged them up, and deployed them. Presumably they are trying to figure out how to get them into your account.

Not sure if Arlo can help in this situation - tagging @JamesC.

Re: Tech question - please help

ShayneS — Mon, 08 May 2023 17:43:04 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43474545

Re: Tech question - please help

ShayneS — Mon, 08 May 2023 17:44:58 GMT

Hi @vijay0011

Can you PM me with the main account holder email?