topic Re: Bought Costco Ultra 2 Bundle (Four 4K Cameras with Hub) How to Sign Up For Free Trial? in Arlo Ultra 2

Bought Costco Ultra 2 Bundle (Four 4K Cameras with Hub) How to Sign Up For Free Trial?

RGrele — Fri, 28 Apr 2023 17:28:19 GMT

Purchased a few months ago. Never signed up for the free trial. in addition to the 4 Ultra 2 cams, I also bought 4 2K Essential XL cams and have all 8 connected to the 5000 hub (although lately, one or more gets bumped off and needs to be added again).

Am I still eligible for the free trial?

Re: Bought Costco Ultra 2 Bundle (Four 4K Cameras with Hub) How to Sign Up For Free Trial?

StephenB — Sat, 29 Apr 2023 11:25:25 GMT

@RGrele wrote:

Purchased a few months ago. Never signed up for the free trial.

Am I still eligible for the free trial?

Normally you are automatically opted into the free trial when you install the cameras. If it has expired, or if you didn't opt in (or cancelled) then there is no way to get it later.

I am wondering - are you in a country where Arlo offers a subscription?

https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

Re: Bought Costco Ultra 2 Bundle (Four 4K Cameras with Hub) How to Sign Up For Free Trial?

RGrele — Sat, 29 Apr 2023 13:23:13 GMT

Thanks. I'm in the USA.

Re: Bought Costco Ultra 2 Bundle (Four 4K Cameras with Hub) How to Sign Up For Free Trial?

ShayneS — Thu, 04 May 2023 16:12:59 GMT

Hi, are you still experiencing this issue?