topic Re: Bug Report: VMB5000/Pro 4/Ultra 2 iOS app in Arlo Ultra 2

Bug Report: VMB5000/Pro 4/Ultra 2 iOS app

skippy2 — Thu, 06 Apr 2023 07:48:06 GMT

Have run into an annoying but not terribly serious bug with my Arlo cameras.

Devices are as in the subject line. Arlo iOS app v 4.3 (5832). VMB5000r6 firmware version 1.20.7.0_1396_cf4d59a.

Under Device Settings, there is a Night Vision setting to choose between black & white or color. No matter how many times I set to to black & white, within in a short period of time (don't know exactly how long) the setting reverts to color.

It is also difficult to set black & white. I have to repeatedly tap the black & white setting and eventually it will switch from color to black & white.

I don't see an official way to report Arlo bugs. Hoping someone from the company follows this forum.

Re: Bug Report: VMB5000/Pro 4/Ultra 2 iOS app

StephenB — Thu, 06 Apr 2023 11:12:53 GMT

I'm tagging the mods ( @JamesC and @ShayneS ) for you.

A couple more details might be helpful -

What phone model?
What version of iOS?
Does your app show a menu option for "Library"? Or does it show "Dashboard" and "Feed" instead?

If you have a subscription, you might try going into the support area of the app, and using the phone support option.

Re: Bug Report: VMB5000/Pro 4/Ultra 2 iOS app

skippy2 — Thu, 06 Apr 2023 22:47:32 GMT

iPhone 12 Pro Max, iOS 16.4

My app is the newer one, showing Dashboard and Feed.

Re: Bug Report: VMB5000/Pro 4/Ultra 2 iOS app

skippy2 — Sat, 08 Apr 2023 09:02:00 GMT

An update:

As an experiment, I tried changing the Night Vision to black & white using the myarlo.com website instead of through the iOS app.

When I change Night Vision this way, it's sticky and persists.

Looks to me like there is some kind of issue with myarlo.com overriding the iOS app setting after a while.

Re: Bug Report: VMB5000/Pro 4/Ultra 2 iOS app

ShayneS — Tue, 11 Apr 2023 23:39:20 GMT

Are you still experiencing this issue?

Re: Bug Report: VMB5000/Pro 4/Ultra 2 iOS app

skippy2 — Sat, 15 Apr 2023 01:16:49 GMT

Yes, I am still experiencing this issue.

I thought that changing the night vision setting on my,arlo.com instead of in the iOS app was a fix, but it wound up that it just took a little longer to revert.

Sure looks like a bug to me.

Re: Bug Report: VMB5000/Pro 4/Ultra 2 iOS app

ShayneS — Thu, 20 Apr 2023 20:23:30 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Bug Report: VMB5000/Pro 4/Ultra 2 iOS app

ShayneS — Thu, 25 May 2023 20:55:28 GMT

HI,

Are you still experiencing this issue with the latest version of the App 4.4?

Thanks