topic Re: 5-min recording all of a sudden in Arlo Ultra 2

5-min recording all of a sudden

PGalore — Mon, 20 Mar 2023 09:19:36 GMT

One of the new Arlo 2 cameras all of a sudden started recording a 5-min clip every time motion is detected or when I live stream. No wind, no movement.

Is this a known issue that others are also experiencing? I think this strange behavior started after I unplugged the base station. I don't want to delete cameras and sync the again because the cameras are not easily accessible..

Re: 5-min recording all of a sudden

jguerdat — Mon, 20 Mar 2023 13:25:45 GMT

As the sun's angle changes, the reflected IR can cause this. Many of us use different settings for times when this can occur, specifically reducing motion sensitivity while still getting the videos that are needed. Testing is required to figure out a suitable setting.

Also, is the 5 minute recording something that is not set in the camera's rule? That is, are you using "record until motion stops" or a timed setting?

Re: 5-min recording all of a sudden

StephenB — Mon, 20 Mar 2023 13:48:26 GMT

One easy thing to try is restarting the camera from the app (not restarting the base).

Re: 5-min recording all of a sudden

PGalore — Mon, 20 Mar 2023 23:45:36 GMT

It wasn't due to the sun's angle or trees or any movement and behaved the same way after dark as well.

Also, the camera was fine up until a day ago. Recording length is set to the duration of the movement.

Re: 5-min recording all of a sudden

PGalore — Mon, 20 Mar 2023 23:49:22 GMT

I turned on and off the camera, and disarmed all cameras connected to this base station. I even changed the recording time to 10s and then back to the duration of the movement. Nothing fixed the issue.

I unplugged and plugged back in the base station, which stopped recording a long clip every time it detected motion, but when I streamed live, it still triggered the recording.

But overnight it was fixed somehow and back to normal again. I can live view without triggering recording and it doesn't record 5-min clips anymore. One of those glitches it seems.