topic Re: Friend Not Seeing Devices in Arlo Ultra 2

Friend Not Seeing Devices

Retired_Member — Mon, 20 Mar 2023 02:54:20 GMT

My wife accepted the invitation to view our cameras. However, none show up in her app.

I have:

deleted and reinstalled the app.

logged out and back in.

Removed and re-invited her.

accepted the request from a different device than her phone that has the app.

these were all suggestions from other posts of people that had similar issues and I still can not get the cameras to show up in her app. What can I do to fix this?

Re: Friend Not Seeing Devices

DannyBearAgain — Mon, 20 Mar 2023 07:42:42 GMT

Likely cause is the need to have the granted user accept the invite using a pc.

https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account

you are using a different app to the granted user.

Re: Friend Not Seeing Devices

StephenB — Mon, 20 Mar 2023 12:57:38 GMT

@Retired_Member wrote:

I still can not get the cameras to show up in her app. What can I do to fix this?

(1) Does your account show that the invitation was accepted? Or is it pending?

(2) Look at your main screen in the app. Does it show "Library" as a menu item, or does it show "Feed"? Also, what is your wife seeing on her main screen?