topic Re: VMB 5000 - Not receiving Email alerts in Arlo Ultra 2

VMB 5000 - Not receiving Email alerts

Tiz2 — Tue, 28 Feb 2023 23:51:02 GMT

I upgraded my EOL VMB 4000 to VMB 5000 and not do not receive email alerts. I have check to send Email alerts, and even added an additional email address. My provider is Google Fi and is 100% not on their side, as there are no other email alert issues from any other applications I have. It is not going to Spam. It's just not being sent.

Re: VMB 5000 - Not receiving Email alerts

jguerdat — Wed, 01 Mar 2023 16:56:49 GMT

Who is your email provider?

Re: VMB 5000 - Not receiving Email alerts

Tiz2 — Wed, 01 Mar 2023 18:13:41 GMT

I use Gmail on the Google Fi network. It worked fine until I upgraded to the 5000.

Re: VMB 5000 - Not receiving Email alerts

HanserT — Thu, 02 Mar 2023 07:53:48 GMT

After four years, all my email alerts have stopped. Arlo’s recent End of Life message says that support for email notification was ending at the end of January 2023 The way it is worded, this seems not just for the mentioned products. I have an Ultra-based system.

A strange decision because it makes my previously-excellent three cameras and hub completely useless.

Re: VMB 5000 - Not receiving Email alerts

StephenB — Thu, 02 Mar 2023 11:41:47 GMT

@HanserT wrote:

After four years, all my email alerts have stopped. Arlo’s recent End of Life message says that support for email notification was ending at the end of January 2023 The way it is worded, this seems not just for the mentioned products. I have an Ultra-based system.

A strange decision because it makes my previously-excellent three cameras and hub completely useless.

I am assuming you are talking about the table at the end of the EOL policy? If not, can you provide some relevant text from the email?

FWIW, This article says something different:

https://kb.arlo.com/000063018/Arlo-Legacy-Cameras-End-of-Life

@HanserT wrote:

Arlo’s recent End of Life message says that support for email notification was ending at the end of January 2023

Of course it is now March. Are you still getting email notifications?

Re: VMB 5000 - Not receiving Email alerts

HanserT — Thu, 02 Mar 2023 13:14:58 GMT

Hi Stephen,

The text I received is in the table at the end of a pdf titled, "ARLO END-OF-LIFE POLICY (APPLIES TO NON-EUROPEAN UNION PRODUCTS AND SERVICES) Effective: January 1, 2023 Revised: February 10, 2023"

It's interesting that the text in your link suggests that the end of email alerts only applies to the listed products (not mine).

Either way, I've had no email alerts since 20th February 2023. App notifications have continued as usual