topic Ultra 2 camera battery replacement in Arlo Ultra 2

Ultra 2 camera battery replacement

Skippy70 — Tue, 28 Feb 2023 03:49:26 GMT

I am having trouble getting the outer shell part to release from the camera to replace the battery. When I press the release button on the bottom, the camera hardly moves and I end up using my fingernails to try and pry it apart. This has been going on for many months and I contacted support and was bounced from rep to rep and nothing done. Each time they sent a message that they will solve the problem and value me, the last message was to send a video since they could not understand what I was talking about. I did that and no response. Very expensive cameras that seem like cheap quality on some areas.

Re: Ultra 2 camera battery replacement

StephenB — Tue, 28 Feb 2023 13:35:24 GMT

@Skippy70 wrote:

I am having trouble getting the outer shell part to release from the camera to replace the battery. When I press the release button on the bottom, the camera hardly moves and I end up using my fingernails to try and pry it apart.

Shaking the camera a bit can also get it started.

Try getting some silcone grease, and apply it to the O-ring.

FWIW, a tight fit is actually a good thing, as it keeps water from getting inside the camera.

Re: Ultra 2 camera battery replacement

pengaentu — Tue, 04 Apr 2023 09:49:40 GMT

I have the Arlo Ultra 2 - and when I press the button on the bottom to eject the camera portion with the battery in it, nothing happens. I have to use my fingernails to try to pry it out. Contacted Arlo customer service and I might as well talk to the wall!

Re: Ultra 2 camera battery replacement

StephenB — Tue, 04 Apr 2023 11:47:48 GMT

@pengaentu wrote:

I have the Arlo Ultra 2 - and when I press the button on the bottom to eject the camera portion with the battery in it, nothing happens. I have to use my fingernails to try to pry it out.

Get some silicone grease, and apply it to the O-ring.