topic VMB5000r5 HomeKit not pairing in Arlo Ultra 2

VMB5000r5 HomeKit not pairing

brianmario — Sat, 12 Dec 2020 18:54:56 GMT

Keeps saying "unverified device" or "unsupported device" and won't let me pair it with HomeKit. This issue is all over the forums and the rest of the internet, and the solution seems to be to have someone from Arlo push a new token to my hub. Would someone mind doing that for me please? 🙏 😁

Re: VMB5000r5 HomeKit not pairing

dcfox1 — Sat, 12 Dec 2020 19:54:00 GMT

There are no Moderators here on weekends usually. If you need it sooner you can contact support below.

Re: VMB5000r5 HomeKit not pairing

JamesC — Mon, 14 Dec 2020 17:58:51 GMT

brianmario,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: VMB5000r5 HomeKit not pairing

farrellw — Sat, 19 Dec 2020 03:41:22 GMT

James, i'd like a token request as well. Ive been trying to get my arlo added to homekit, but to no avail, i get the uncertified accessory. please advise,

thank you,

Re: VMB5000r5 HomeKit not pairing

JamesC — Mon, 21 Dec 2020 18:27:58 GMT

farrellw,

JamesC