topic Re: local recording issue was fixed? in Arlo Ultra 2

local recording issue was fixed?

Hakob — Sun, 29 Jan 2023 03:49:42 GMT

Can someone tell me if the local recording issue was fixed? I still have that problem.

Re: local recording issue was fixed?

JamesC — Mon, 30 Jan 2023 23:22:17 GMT

Hakob,

To utilize local storage, see here: https://kb.arlo.com/1146857/How-do-I-set-up-local-storage-backups-on-a-USB-device-using-my-Arlo-base...

To set up direct access to local storage, for viewing remotely, see here: https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

JamesC

Re: local recording issue was fixed?

garou5016 — Tue, 31 Jan 2023 19:43:02 GMT

I can't record locally, either. I'm on the current firmware and tried all of the troubleshooting procedures mentioned in the other threads about this issue.

Re: local recording issue was fixed?

ArloUser79 — Sun, 05 Feb 2023 18:01:52 GMT

Garbage just garbage

Re: local recording issue was fixed?

Hakob — Mon, 06 Feb 2023 04:37:52 GMT

Whoever has an issue with recording can try this methods

To utilize local storage, see here: https://kb.arlo.com/1146857/How-do-I-set-up-local-storage-backups-on-a-USB-device-using-my-Arlo-base...

To set up direct access to local storage, for viewing remotely, see here: https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

Re: local recording issue was fixed?

Hakob — Fri, 14 Apr 2023 01:41:38 GMT

@JamesC ,

starting April 7th I again have a problem with local recording. I can not see the recorded videos. Is there problem again like we had end of last year ?

thanks

Hakob

Re: local recording issue was fixed?

fifoome — Wed, 19 Apr 2023 20:03:30 GMT

Same here, it was working before, it broke once last year, and now again:

- camera recording on the base station (I can see the files when look directly into the microSD

- I receive IOS notification on my phone

- no events in the feeds of any type

Has Arlo broken once again the local recording and just don't care about communicating / fixing it because it doesn't involve us paying for subscriptions?
it has now been months this feature has been broken and can't be trusted.
And yet Arlo doesn't seem to understand that the security and live of people are linked to this security system?

@JamesCcan we get an ETA on a fix?

Re: local recording issue was fixed?

Hakob — Wed, 19 Apr 2023 20:23:45 GMT

I have the same exact issue and I had end of last year as well.

Re: local recording issue was fixed?

JamesC — Wed, 26 Apr 2023 20:13:06 GMT

The dev team is currently investigating reports of this issue. I will provide an update as soon as we have more information.

JamesC

Re: local recording issue was fixed?

Hakob — Wed, 26 Apr 2023 20:30:03 GMT

@JamesC

Thanks James.

Re: local recording issue was fixed?

Hakob — Fri, 12 May 2023 02:50:02 GMT

@JamesC

is there any updates?

thanks

Hakob

Re: local recording issue was fixed?

Hakob — Tue, 23 May 2023 00:21:21 GMT

@JamesC

Do you have any updates when this issue will be resolved?

Thanks

Hakob

Re: local recording issue was fixed?

JamesC — Tue, 23 May 2023 15:43:41 GMT

Hakob,

The development team is still working on fixes for some issues related to local storage. Some adjustments have already been made and there have been reports from some users that factory resetting and re-adding the base station, resyncing cameras and setting up local storage again has resolved the issue.

JamesC

Re: local recording issue was fixed?

Hakob — Fri, 26 May 2023 23:02:44 GMT

@JamesC

I reset the devices but issue wasn’t resolved. I hope the development team will fix the issue quickly.

thanks

Hakob

Re: local recording issue was fixed?

JamesC — Tue, 13 Jun 2023 19:38:36 GMT

The development team is currently testing a fix for this issue. I will provide an update as soon as I have more information available to share.

JamesC

Re: local recording issue was fixed?

fifoome — Fri, 28 Jul 2023 16:49:04 GMT

Any ETA / Updates on that fix?

Re: local recording issue was fixed?

Hakob — Mon, 28 Aug 2023 23:42:04 GMT

@JamesC , do you have any update?

thanks

Hakob

Re: local recording issue was fixed?

gto88 — Sat, 30 Sep 2023 21:37:42 GMT

Just learned that Ultra 2 need subscription to record on cloud, if no subscription and using local storage, it will record locally, but cannot be viewed in app, one must pull out the sd card and use pc to view it????

I am out of return window, so Arlo reject my return because of this nonsense use model.

I have 4 other Arlo camera work perfectly with local recording, and this new Ultra 2 will

not allow to view recording in app, unless add subscription, how do you put this, I thought I own the camera don't I, then how come I need to pat extra to see the full function of it??

An worse scenario is, the hidden recording cannot be deleted from app will overwrite my other

recordings when it is full and you will have to manually format it or move it to pc to clean up.

It induces a lot of work to maintain it.
This makes the Ultra 2 useless to me.

Re: local recording issue was fixed?

StephenB — Sat, 30 Sep 2023 23:08:49 GMT

@gto88 wrote:

Just learned that Ultra 2 need subscription to record on cloud, if no subscription and using local storage, it will record locally, but cannot be viewed in app, one must pull out the sd card and use pc to view it????

No. If you have a VMB5000 smarthub (the only one that accepts a microsd card), then you can see local recordings in the app.

https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

There are limitations:

Recordings can only be viewed from the primary account (not friend accounts)
Recordings can only be viewed from the phone app (not my.arlo.com)
No ability to make manual recordings or take snapshots
No thumbnails - all videos need to be downloaded to the phone to view
remote access requires router setting changes that some find difficult (and which don't work with some internet service providers).

Although many do use this instead of a subscription, I don't think it offers a good experience myself - IMO it is better suited for backup.

Re: local recording issue was fixed?

gto88 — Sun, 01 Oct 2023 01:28:42 GMT

This is incorrect,

> VMB5000 smarthub (the only one that accepts a microsd card),

I have vmb4000, and it can have micro sd card as I am using it for all cameras

I have, and it doesn’t work for ultra 2 only.

according to Arlo support, it records in sd card, but it can only be viewed by move the sd card to pc.

This is not acceptable as an end user, and I will not buy any of such camera with limitation

not to say buying any new smart hub with limitation at all.