topic Re: No activity zone option with secure plan in Arlo Ultra 2

No activity zone option with secure plan

Philippa66 — Sun, 25 Dec 2022 08:54:26 GMT

hi,

why doesn’t the activity option appear now that I have paid for a subscription?

Re: No activity zone option with secure plan

DannyBearAgain — Sun, 25 Dec 2022 10:47:53 GMT

You need to plug the camera into external power to initiate the zones, then when you unplug the zones should remain so you can adjust when camera is in position.

Re: No activity zone option with secure plan

jguerdat — Sun, 25 Dec 2022 15:17:11 GMT

Unless things have changed recently with the v4.x app and interface (I do see you're using the old interface), only the subscription is needed - no need for AC power. You might want to reboot the phone and reinstall the app. Make sure the camera is enabled in Settings, Subscription, Manage Cameras.

Re: No activity zone option with secure plan

Philippa66 — Mon, 26 Dec 2022 00:17:07 GMT

Thanks I reinstalled the app and the pop up appeared to create an activity zone.

Re: No activity zone option with secure plan

Philippa66 — Mon, 26 Dec 2022 00:14:38 GMT

Thanks, a good tip as ours are not plugged in.