topic Re: Arlo ultra 2 camera and base station in Arlo Ultra 2

Arlo ultra 2 camera and base station

lvendrame — Sun, 18 Dec 2022 18:29:53 GMT

We just bought a kit arlo ultra 2 with base station. We where able to connect the station ( the front led is solid blue and i can see the station on my iphone), but a can't connect any of my 3 camera arlo ultra 2 VMC5040. There is no led blinking, all the battery is full charge, i try so many times to sync the camera, but notting is working.

Re: Arlo ultra 2 camera and base station

StephenB — Mon, 19 Dec 2022 01:40:11 GMT

@lvendrame wrote:

We just bought a kit arlo ultra 2 with base station. We where able to connect the station ( the front led is solid blue and i can see the station on my iphone), but a can't connect any of my 3 camera arlo ultra 2 VMC5040.

Try using a PC instead - browse to my.arlo.com

If you hold down the sync button on the camera, you should reset it - which will help with the camera LED.

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

Re: Arlo ultra 2 camera and base station

lvendrame — Mon, 19 Dec 2022 14:54:14 GMT

I have already try to maintain the sync buttom on the camera and i also try on the web site on my pc to configure the camera without succes.

Re: Arlo ultra 2 camera and base station

lvendrame — Tue, 20 Dec 2022 16:01:19 GMT

I havent Heard any solution since 2 days. I have paid for a camera kit a lot and its not working. Can you help us, or do we have to return all the kit ?

Re: Arlo ultra 2 camera and base station

jguerdat — Tue, 20 Dec 2022 16:04:13 GMT

Are you following the directions the app and web client provide when choosing to add a device? In most cases, that's all you need to do. Sometimes a reset of the camera helps:

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

Re: Arlo ultra 2 camera and base station

lvendrame — Tue, 20 Dec 2022 16:15:31 GMT

I cant tell you how may post i read, but the one that you point, i read it and try it.

I try so much ting, like delete the base at least 4 times, try to rest the camera a lot of times.

The main problem, i was never able to connect any of the camera, and i was never able to see any light on the camera.

Re: Arlo ultra 2 camera and base station

jguerdat — Tue, 20 Dec 2022 16:17:27 GMT

Have you charged the camera batteries?

Re: Arlo ultra 2 camera and base station

lvendrame — Tue, 20 Dec 2022 17:53:06 GMT

yes, all of the 4 batteries was fully charged. All the battery on the charger whent green.

Re: Arlo ultra 2 camera and base station

lowrise88 — Wed, 21 Dec 2022 15:25:46 GMT

I'm having the same issue. I bought a base station/ultra 2 package (two cameras) from best buy for my work/warehouse. These work fine.

For my home, I bought a base station/ultra 2 package (three cameras) as well as a floodlight. I set up the base station and floodlight first without an issue. However I cannot get the three cameras to work. All batteries are fully charged but there is no blinking lights whatsoever.

I noticed the housing is a bit different from the two camera package. It requires the included security key. Not sure if that has anything to do with these cameras not working i.e. defective?

Lastly, trying to call customer support seems futile. There is no sound or indication if I'm indeed on hold. Last night I waited 35 minutes and nothing. Currently at 16 minutes and counting.

Re: Arlo ultra 2 camera and base station

lvendrame — Thu, 22 Dec 2022 00:45:00 GMT

We have order a new kit arlo ultra 2. We are not able to connect the camera, same problem.

I can see a verry, verry light blue light on the rgight side of the camera when i plugged the battery, but unable to connect any of the 3 camera.

I try to connect the camra, with an iphone, and with my arlo.com.

I am able to see the base station on either iphone and on the internet.

Can you help, please.

Re: Arlo ultra 2 camera and base station

Chrissholt — Thu, 22 Dec 2022 02:30:07 GMT

I would return it

Re: Arlo ultra 2 camera and base station

lowrise88 — Thu, 22 Dec 2022 17:29:22 GMT

Yep that's exactly what I'm doing. I ended up using the live chat yesterday and after going through all the advised steps it was determined that the camera's are defective and should be returned. I've reordered the same package and it's arriving shortly. Hopefully these work.

If I encounter the same problem I think it's safe to assume that this particular package of three Ultra 2 lights + base station has a defective batch issue. These particular camera's use the security key tool to open the housing, which may be a red flag if anyone else is having the same problem.

I'll let you all know if it ends up working. If not I'm going to get the 2 camera Ultra 2 bundle instead. These particular cameras have a button to open the housing (not security key) and were set up at my office in less than 10 minutes.

Re: Arlo ultra 2 camera and base station

Chrissholt — Thu, 22 Dec 2022 17:34:10 GMT

Yeah a security key is something you have and nobody else. Like my house key. Not a screw

Re: Arlo ultra 2 camera and base station

lowrise88 — Thu, 22 Dec 2022 17:38:58 GMT

Yes. I'm just pointing that out because these particular units may specifically have a quality control issue with the camera. The other Ultra 2's I bought in the two camera bundle have the regular push button housing.

Re: Arlo ultra 2 camera and base station

lowrise88 — Thu, 22 Dec 2022 18:20:16 GMT

Just received the new bundle and same problem. It's clear that the Ultra 2 bundle w/ 3 camera's and base station sold at Best Buy (Canada) has a defective issue. I'm returning both units and going with the 2 camera bundle since I know it works.

Re: Arlo ultra 2 camera and base station

lvendrame — Thu, 22 Dec 2022 18:31:23 GMT

I will return the second kit i have order.

And you know what, i will never ever bought Arlo products.

Re: Arlo ultra 2 camera and base station

lowrise88 — Thu, 22 Dec 2022 19:01:14 GMT

I wouldn’t go that far. This particular bundle is a “Best Buy Exclusive” so these units in particular are lemons. My floodlight works great and the non Best Buy cameras work really well too. Arlo came recommended from a friend who’s been using their first generation Arlo cameras for years. Good luck.

Re: Arlo ultra 2 camera and base station

User00001 — Thu, 29 Dec 2022 15:58:58 GMT

I have that exact issue as well. Once the batteries are charged I insert them into the three Ultra 2 cameras but there's not light at all on any of the cameras and the base doesn't "see" them. Three hours later with arlo chat and still no solution.

Re: Arlo ultra 2 camera and base station

User00001 — Thu, 29 Dec 2022 16:02:51 GMT

I'm in your exact situation. Ultra 2 with three cameras from Best Buy. And on hold with no music or indication that I'm even in the cue...but holding with hope. Currently at 15 minutes...

Re: Arlo ultra 2 camera and base station

Chrissholt — Thu, 29 Dec 2022 16:20:37 GMT

I returned everything. Had a problem with a new base station I purchased from Arlo almost 2 weeks ago. Support couldn’t solve. Said they were gonna mail me a new one. I knew they weren’t just had a gut feeling. They said I’d get an email with tracking number for replacement. That was 5 days ago. I’d go with another company that cares more about their customers.