topic Re: Grant Access - Subscription Only? in Arlo Ultra 2

Grant Access - Subscription Only?

Ck77 — Sun, 04 Dec 2022 19:48:16 GMT

*Warning* Serious frustration after hours of futility.

I see nothing stating so, but is a subscription required for me to grant access to my wife for viewing our cameras? I have tried every single troubleshooting step from every similar post and not one thing worked. My wife has now created a useless account, which she is also now unable to delete, apparently. I am rapidly losing any logical reason to keep these products. I’d be grateful if someone could help. Thank you in advance.

Re: Grant Access - Subscription Only?

StephenB — Sun, 04 Dec 2022 19:53:35 GMT

@Ck77 wrote:

is a subscription required for me to grant access to my wife for viewing our cameras?

No.

@Ck77 wrote:

which she is also now unable to delete, apparently.

She can do that in the privacy center of the app if she wishes.

@Ck77 wrote:

I’d be grateful if someone could help. Thank you in advance.

Try clicking on "create account" in the invite email on a PC. That will open the browser to my.arlo.com. From there just log into her existing account.

Re: Grant Access - Subscription Only?

Ck77 — Sat, 17 Dec 2022 14:38:38 GMT

Thank you for your response StephenB. I attempted your suggestion, but it did not work. Unfortunately, there are just too many unanswered issues with Arlo and their products. We now have several additional issues following the recent app update. Promising, but absolutely disappointing products that I will be replacing as soon as I am able to.

Re: Grant Access - Subscription Only?

StephenB — Sat, 17 Dec 2022 19:33:43 GMT

@Ck77 wrote:

Thank you for your response StephenB. I attempted your suggestion, but it did not work.

After I posted that response, I learned that there is an issue due to the transistion from the "library" experience to the new "Feed" experience.

https://community.arlo.com/t5/Arlo-Secure/Invited-friend-cannot-see-devices-on-their-dashboard-Arlo-Pro-2/m-p/1889396#M1813

But some users are finding issues with "Feed", and once you switch to it, you can't switch back. Just something to be aware of.