topic Re: Zero duration recording and no live streaming in Arlo Ultra 2

Zero duration recording and no live streaming

Arlouser121622 — Thu, 01 Dec 2022 01:18:04 GMT

One of Alro Ultra 2 camera has zero length recordings. It detects motion and leaves 0:00 length clips. I cannot view live any more. I took the camera and did all troubleshooting- remove, factory reset, add - multiple times with no luck. I tested all this right next to the base station. Therefore it is not signal issue.
I saw the discussion with the exact symptoms but it was closed with no resolution. I wonder others still have this same issues. All firmwares are up to date. This is very frustrating.

Re: Zero duration recording and no live streaming

jguerdat — Thu, 01 Dec 2022 14:57:31 GMT

Use Settings, Support, select your camera model and start the process for a possible RMA under your 1 year warranty.

Re: Zero duration recording and no live streaming

Arlouser121622 — Thu, 01 Dec 2022 17:31:35 GMT

Thank you for the reply. Unfortunately I bought it more than a year ago. Do you think it is a hardware issue?

Re: Zero duration recording and no live streaming

StephenB — Fri, 02 Dec 2022 11:43:05 GMT

@Arlouser121622 wrote:

Unfortunately I bought it more than a year ago. Do you think it is a hardware issue?

It could be. Other things you might try:

reseting the base (requiring you to re-onboard all our cameras)
adding local storage, and see if the recordings are also 0 length in the local storage

Re: Zero duration recording and no live streaming

Timothyloves — Sat, 03 Dec 2022 07:30:29 GMT

I have the same problem

Re: Zero duration recording and no live streaming

Arlouser121622 — Sat, 03 Dec 2022 14:23:47 GMT

I will try resetting the base when I have a chance later. There are 7 cameras that are installed around the house and I have to drag my ladder out.

I actually use local storage. The zero length clips appear in the local storage only and, I think, it does not even go out to the cloud. The zero length clips are not listed in the Cloud.

Thank you again!

Re: Zero duration recording and no live streaming

Arlouser121622 — Sat, 03 Dec 2022 14:51:58 GMT

One more thing to mention.
Those zero length clip actually contains 1 second of video.

Re: Zero duration recording and no live streaming

Arlouser121622 — Thu, 08 Dec 2022 15:53:18 GMT

I reset the base and added cameras. But this did NOT do anything. Same behavior - no live view and 0:00 recording.