topic Arlo Secure (Both Web and Mobile versions) Always rebooting in Arlo Ultra 2

Arlo Secure (Both Web and Mobile versions) Always rebooting

rdilauro — Wed, 30 Nov 2022 23:55:25 GMT

Today, all of our cameras attached to one ARLO Base are constantly showing in ARLO Device is Rebooting.

I can look at some of the library entries and see that the cameras are working, but when I go to actually look

at the live videos, it is always saying Device is Rebooting.

Today, I saw a message that Firmware was available for

VMB4500r2

Firmware: 1.20.21_4060_3673353

I've restarted the LAN Base several times, but that does not correct the problem.

I have not been able to restart the modem and router

Re: Arlo Secure (Both Web and Mobile versions) Always rebooting

jguerdat — Thu, 01 Dec 2022 14:59:50 GMT

Try force closing the app, clear cache and reopen it - any better? If not try rebooting the phone and reinstalling the app. Of course, trying the web client (my.arlo.com) is a useful troubleshooting step.

Re: Arlo Secure (Both Web and Mobile versions) Always rebooting

rdilauro — Thu, 01 Dec 2022 17:08:41 GMT

We unplugged the ARLO Lan base for about 10 minutes, replugged it and all the cameras went back online. Problem solved