topic Re: Stuck camera in case?.. in Arlo Ultra 2

Stuck camera in case?..

alexsunny123 — Tue, 20 Oct 2020 14:26:42 GMT

Hello,

Camera is stuck in the case and the key release doesn’t work.

thanks

alexsunny

Re: Stuck camera in case?..

jguerdat — Tue, 20 Oct 2020 15:07:00 GMT

Assuming you just have the camera and not the security mount, I've had a few occasions where the camera didn't p;op out far enough for my fingernails to be able to grab the edge of the camera. I found that using one hand to hold the camera face down with the other hand ready to catch it and then using a hard shake to use the weight of the camera along with the shake would cause the camera to pop out of the case. Be careful to not drop the camera as it releases.

Re: Stuck camera in case?..

alexsunny123 — Mon, 16 Nov 2020 17:23:55 GMT

@alexsunny123 wrote:

Hello,

Camera is stuck in the case and the key release doesn’t work.

thanks

alexsunny

thanks my issue has been fixed.