topic Re: Badge notification does not reset in Arlo Ultra 2

Badge notification does not reset

ScottCan — Tue, 28 Jun 2022 13:54:56 GMT

Hello,
I’m using the Arlo Ultra 2 and the Arlo wired doorbell camera.

To summarize, the iphone Arlo app icon badge count never gets reset. Here are the steps to reproduce.

1. I trigger an alert on my camera
2. I get a notification on my iphone (as expected)
3. I see the badge count on the app icon increment to 1 (as expected)
4. I open the Arlo app to view the activity, and the badge count on the app icon disappears immediately.
5. Inside the app, the camera’s individual activity count is also 0. (not expected)
6. I click on the camera count and it takes me to the recording history, and it shows the latest activity (as expected)
7. I leave the app and the app icon badge count is still not visible.
8. I trigger motion on the camera again.
9. The app icon badge count reappears, but now shows a count of 2 (not expected)

Sometimes, if I leave the app and then open the app again, the camera activity count appears, but this is not consistent.

However, if I manually restart the app, and then open it, the camera notification count now shows the expected count, and if I click on this count, it gets reset and the app icon badge count also gets reset. This is consistent behavior.

I am using the latest iphone app 3.6.8, but this problem has been happening for over 3 months.

Re: Badge notification does not reset

ShayneS — Wed, 29 Jun 2022 15:51:38 GMT

Hi,

Is it possible to take a screen recording of you replicating this issue?

Re: Badge notification does not reset

naked_intruder — Wed, 29 Jun 2022 18:27:14 GMT

Shayne,

v3.6.8 did not fix this issue as you stated in the thread link below. Issue is also confirmed on v3.6.8, iPhone 13 Pro, 15.5 iOS.

https://community.arlo.com/t5/Arlo/Badge-Notifications-not-resetting-again/td-p/1848498/page/2

Re: Badge notification does not reset

ShayneS — Wed, 29 Jun 2022 21:46:38 GMT

@naked_intruder

Are you experiencing the issue Scottcan reported above, or the issue from the thread you linked? These are two separate issues. I can not replicate these as well.

Can you provide a screen recording of the issue?

Re: Badge notification does not reset

CiscoCisco — Wed, 29 Jun 2022 21:49:36 GMT

As naked_intruder said, this issue is not fixed. Not sure why I can't post in the prior thread anymore about it.

Re: Badge notification does not reset

ScottCan — Thu, 30 Jun 2022 20:53:37 GMT

Hi Shayne,
Yes I have recorded a screen video. How do I upload it?

Re: Badge notification does not reset

Whysoslow — Thu, 07 Jul 2022 12:15:41 GMT

Hi ShayneS,

I can also confirm that update to 3.6.8 (3421) on iOS 15.5 did not fix the problem. The badges were showing the correct notification for a short time, but now each triggering event will display a badge count in the hundreds. Please let me know if you want logs resent again

Thank you.

Re: Badge notification does not reset

ShayneS — Thu, 07 Jul 2022 16:02:11 GMT

Yes please that would help, I will escalate this as soon as the log is received.

Thank you!!

Re: Badge notification does not reset

ShayneS — Thu, 07 Jul 2022 16:03:16 GMT

@Whysoslow

Also, your issue is on the Home Screen Arlo Secure App badge counter correct?

Re: Badge notification does not reset

Whysoslow — Thu, 07 Jul 2022 16:09:04 GMT

Yes that is correct. I walked out my door this morning and the red badge counter on my Home Screen showed 218 despite triggering only one event.

Re: Badge notification does not reset

ShayneS — Thu, 07 Jul 2022 20:30:37 GMT

@Whysoslow

Thanks for the update.

Re: Badge notification does not reset

Whysoslow — Thu, 07 Jul 2022 20:34:52 GMT

Can you refresh me on collecting the logs? I can’t remember which logo to tap or hold?

Re: Badge notification does not reset

shinryu22 — Fri, 08 Jul 2022 18:32:13 GMT

Had to create an account to complain - this is a terrible bug that Arlo team just keeps failing on fixing it! I suggest Arlo support member to do a search in the forum to see how many users have complained about it in the past YEARS and really do a post-mortem after you can provide a final fix. It's that bad.

Newest iOS, v3.6.8 app. The ridiculous numbers just keep coming back on my latest Arlo app no matter what how I try to clean them up!

Re: Badge notification does not reset

ShayneS — Wed, 28 Sep 2022 16:27:09 GMT

Hello,

I was informed the issue has been identified and a fix is coming soon. It looks to be scheduled for next week. I will provide another update as soon as possible.

Re: Badge notification does not reset

ShayneS — Mon, 03 Oct 2022 16:44:59 GMT

Hi,

Can you check to see if the latest version of the Arlo mobile app 3.7 resolved the issue for you.

If you do not see the update in the app, store you can remove and reinstall the Arlo app to the latest version.

Thanks

Re: Badge notification does not reset

Whysoslow — Tue, 04 Oct 2022 15:50:11 GMT

I was able to update the app through the iOS App Store. Unfortunately, I'm still getting more red bubble notifications than I should when a device is triggered. In other words, the notifications are still not resetting correctly.

iPhone 12 mini, iOS 16.0.2, build 3.7 (3432)

Re: Badge notification does not reset

ScottCan — Wed, 05 Oct 2022 12:29:15 GMT

Hi ShayneS,

I updated the app to version 3.7, and I still see the same problem shown in the steps.

Specifically, when I open the app, the badge count clears and the camera-specific alert count shows zero. The camera-specific count should be more than zero.

If I repeat this multiple times, occasionally, when I open the app, after a few seconds, the per camera alert count will suddenly display the correct count, which is what is expected.

Another comment: if I manually close the app on my iPhone, and then open it, the per-camera alert count is correct.

One more comment: if I keep the app open, I see the per camera alert count go up, and the badge count also goes up.

So the problem happens when the app is running but not open.

Scott

Re: Badge notification does not reset

shinryu22 — Wed, 05 Oct 2022 16:59:38 GMT

Upgraded to 3.7.. The problem persists.

Note that similarly to what ScottCan said above, this issue does not repros in all scenarios. Sometimes after the number is reset, next time when the a new event is triggered, the number goes from 1, sometimes, it just shows back the previously accumulated number (maybe minus a few that have been watched).

We're not professional and we can't iterate all scenarios here. Arlo team really needs to do some full tests tomake sure once the notification is cleared and the previous number DOESN'T COME BACK.

Re: Badge notification does not reset

ShayneS — Tue, 11 Oct 2022 20:40:58 GMT

Can you test again on 3.7.1

Re: Badge notification does not reset

Whysoslow — Tue, 11 Oct 2022 20:56:39 GMT

Hi ShayneS,

My device updated to 3.7.1 a few days ago, but unfortunately I continue to have multiple badger notifications for a single alert. Today, 2 triggers on one camera gave a badge notification of “40”