topic Re: Ultra 2 No longer streams or records in 4k! in Arlo Ultra 2

Ultra 2 No longer streams or records in 4k!

bgreig — Thu, 21 Jul 2022 15:19:00 GMT

This is nothing new, been seeing it all over this forum, my Ultra 2 no longer work in 4k! No matter what I do, there is never 4k! The only thing that i can think of is the fact that they limit 4k now to their Premier subscription service! I don't see how a company can sell a product and change its features after a customer has been using it! Based on the complaints, this is nothing new to Arlo! I will be selling these very soon and replacing them with another camera setup.

Re: Ultra 2 No longer streams or records in 4k!

Dannybear — Thu, 21 Jul 2022 22:15:27 GMT

These articles may help.

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available

https://kb.arlo.com/000062127/How-do-I-stream-in-4K-with-my-Arlo-Ultra-camera

https://kb.arlo.com/000062124/How-do-I-record-4K-videos-to-a-local-storage-device

https://kb.arlo.com/000062237/Why-can-t-I-local-live-stream-in-2K-or-4K-on-my-Arlo-camera

Re: Ultra 2 No longer streams or records in 4k!

JRomer79 — Mon, 05 Sep 2022 16:13:48 GMT

I reviewed an issue I was having with no 4K. If you have Auto Zoom or Tracking on, then the camera acts only as a 1080 p camera. That was not clear to me in the setup. Now I know. Prevented us catching 3 perps breaking into cars due to a crappy video recording. Sigh,

Re: Ultra 2 No longer streams or records in 4k!

JRomer79 — Mon, 05 Sep 2022 16:16:45 GMT

I reviewed an issue I was having with no 4K with my Ultra 2s. If you have Auto Zoom or Tracking on, then the camera acts only as a 1080 p camera. That was not clear to me in the setup. Now I know. Prevented us catching 3 perps breaking into cars due to a crappy video recording. Sigh,