topic Re: Live streaming in full screen mode in Arlo Ultra 2

Live streaming in full screen mode

Re_zeekay — Tue, 09 Aug 2022 06:20:38 GMT

Cannot live stream in full screen mode on Android app. When selecting full screen mode, orientation flips momentarily, then cancels the stream and reverts back to standard orientation. This happens everytime without fail, I have never been able to view live stream feeds in full screen mode.

Re: Live streaming in full screen mode

Dannybear — Tue, 09 Aug 2022 10:03:50 GMT

Just a thought, is the phone screen rotation locked to portrait mode?

Re: Live streaming in full screen mode

Re_zeekay — Tue, 09 Aug 2022 10:18:31 GMT

Unfortunately not, recordings are viewable in full screen. When you press the full screen icon all it does is cancel the the live feed stream.

Re: Live streaming in full screen mode

Dannybear — Tue, 09 Aug 2022 23:57:13 GMT

Might be worth contacting arlo support if you have warranty or subscription. Look in app settings to access support.

Re: Live streaming in full screen mode

ShayneS — Wed, 10 Aug 2022 20:42:08 GMT

Which version of the arlo app are you using? When did this issue first occur?

Re: Live streaming in full screen mode

Re_zeekay — Wed, 10 Aug 2022 21:08:36 GMT

Version 3.6.8_28460. Android 12.
This has been the case since day one. I've had the app probably around 6 Months.

Re: Live streaming in full screen mode

Dannybear — Wed, 10 Aug 2022 22:28:48 GMT

Just for reference, previous report of similar issue.

https://community.arlo.com/t5/Arlo-Pro-2/Arlo-Android-App-Will-Not-Rotate-Fullscreen-Live-Feed/td-p/1829448

Could it be a bug with the android version?

Re: Live streaming in full screen mode

ShayneS — Thu, 11 Aug 2022 17:17:04 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.