topic Re: CANT UPDATE SUPPORT CASES AS IT KEEPS PROVING ERROR MESSAGES in Arlo Ultra 2

CANT UPDATE SUPPORT CASES AS IT KEEPS PROVING ERROR MESSAGES

Sheppeyboy — Thu, 28 Jul 2022 11:36:25 GMT

Re: CANT UPDATE SUPPORT CASES AS IT KEEPS PROVING ERROR MESSAGES

ShayneS — Fri, 29 Jul 2022 20:06:32 GMT

Have you tried clearing your cache or use another browser?

Re: CANT UPDATE SUPPORT CASES AS IT KEEPS PROVING ERROR MESSAGES

Sheppeyboy — Fri, 29 Jul 2022 21:18:13 GMT

Thanks, Yes, it’s the same from web and tried from app with similar errors

Re: CANT UPDATE SUPPORT CASES AS IT KEEPS PROVING ERROR MESSAGES

ShayneS — Fri, 29 Jul 2022 23:09:19 GMT

I'll look in to this issue for you. If you like you can PM me with any details you would like to let support know & I will update your case.

Re: CANT UPDATE SUPPORT CASES AS IT KEEPS PROVING ERROR MESSAGES

Sheppeyboy — Sun, 31 Jul 2022 13:24:57 GMT

Shayne, thanks but original problem with new Ultra 2 camera (showed as offline after naming camera) is fixed after I reset to factory settings again and it updated firmware from H6 to H10, surprised a new Ultra 2 with old firmware H6, anyway works fine now , the other 3 cameras were H10 out of the box.

Re: CANT UPDATE SUPPORT CASES AS IT KEEPS PROVING ERROR MESSAGES

ShayneS — Mon, 01 Aug 2022 16:35:29 GMT

Thanks for the update, please let me know if the original issue and the update case info issue occurs again.