topic Re: Ultra 2/ Homekit in Arlo Ultra 2

Ultra 2/ Homekit

NTM — Fri, 30 Oct 2020 15:15:30 GMT

Anyone else having trouble connecting to HomeKit? I keep getting error messages. When I scan QR code it says “uncertified accessory “. Any help would be greatly appreciated!

Re: Ultra 2/ Homekit

JamesC — Fri, 30 Oct 2020 16:56:35 GMT

NTM,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Ultra 2/ Homekit

NTM — Fri, 30 Oct 2020 18:05:13 GMT

Now I’m getting this message. I’ve restarted the base several times and still won’t show up in HomeKit.

Re: Ultra 2/ Homekit

JamesC — Fri, 30 Oct 2020 21:16:23 GMT

NTM,

You may need to try removing and factory resetting your SmartHub. First remove it from Settings > My Devices > select your SmartHub > Remove Device. It should automatically factory reset after this is done. If it does not, follow the instructions here for a manual reset: How can I reset my Arlo SmartHub or base station to the default values?

After the reset is complete, add the SmartHub back to your Arlo account. You will also need to resync your cameras and then attempt HomeKit setup again.

JamesC

Re: Ultra 2/ Homekit

NTM — Sat, 31 Oct 2020 01:32:55 GMT

PROBLEM SOLVED!!
I removed the hub and did the factory reset, I then added the hub back and then set up HomeKit. I then synced up all 4 cameras. All is workin fine now.
Thanks JamesC !!

Re: Ultra 2/ Homekit

mjulier — Sun, 01 Nov 2020 20:27:56 GMT

I tried doing the reset and still get "Uncertified Accessory". Is it possible to "get the new token" that was listed as a solution in another thread?

Thanks!

Re: Ultra 2/ Homekit

stevewoz — Mon, 02 Nov 2020 07:04:06 GMT

I followed all the steps repeatedly, including factory reset. I only get the "uncertified accessory" response when I try to add this SmartHub to Homekit.