topic Re: Need help with RMA for Ultra 2 in Arlo Ultra 2

Need help with RMA for Ultra 2

Cosmos8537 — Mon, 11 Jul 2022 14:46:22 GMT

I need help with initiating RMA. How can I return an Ultra 2 camera bought from Arlo.com without subscription??? chat bot doesn't let me initiate it.

Re: Need help with RMA for Ultra 2

jguerdat — Tue, 12 Jul 2022 14:31:22 GMT

Is this for a faulty camera? You need a subscription to start and RMA process - a temporary single camera sub would suffice and cancel it when satisfied.

Re: Need help with RMA for Ultra 2

JamesC — Tue, 12 Jul 2022 17:27:22 GMT

Cosmos8537,

Are you able to provide details as to why you are returning the camera? What are you experiencing?

If you're simply trying to return for a refund. Take a look here for cameras purchased on arlo.com: https://www.arlo.com/en-us/terms-of-sale.html#returns

JamesC