topic Re: Ultra 2 image distortion in Arlo Ultra 2

Ultra 2 image distortion

Jeebs — Sun, 10 Apr 2022 06:55:30 GMT

Ultra 2 appears to have a shutter door distorted image on screen & rarely connects at live view mode

Re: Ultra 2 image distortion

StephenB — Sun, 10 Apr 2022 10:10:58 GMT

@Jeebs wrote:
Ultra 2 appears to have a shutter door distorted image on screen & rarely connects at live view mode

You could try resetting the camera: https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera If that doesn't help the distorted image, then I suggest contacting support using the support options in the app (or exchange with the seller if you are still in the return window).

You could also test connectivity by bringing camera closer to the base.

Re: Ultra 2 image distortion

JamesC — Mon, 11 Apr 2022 17:40:05 GMT

Jeebs,

Image distortion and connectivity issues likely indicate poor signal strength or WiFi interference. Testing the camera in a different location as suggested above is a good first step in understanding if the issue is due to the cameras current location.

JamesC

Re: Ultra 2 image distortion

arlouser121119 — Sat, 04 Jun 2022 23:08:32 GMT

It's common issue with arlo along with infamous 5 seconds delay. They have fairly weak connections. I have 10 ultra 2 cameras and every single one of them will have distorted image at some point espcially when it is recording a lot of movement. They are on 2Gbps internet bandwidth and the cameras are connected to the hub within 15 feet away with no metal or concrete in between that causes interferences.