topic Re: Not capturing movements in Arlo Ultra 2

Not capturing movements

Jheavens625 — Sat, 28 May 2022 15:02:52 GMT

I am not able to capture movements in the camera.

Re: Not capturing movements

Dannybear — Sun, 29 May 2022 03:04:29 GMT

Have a look at the base station mode to see if is armed. You may want to toggle it back and forth to ensure it is working.

If you’re not getting notifications first check the motion detector is working by using the motion detector utility in the individual camera settings.
If it is not working then reset the camera or pull the battery for 20sec and check again.
If it was working then check the armed mode for the camera rules are set correctly.

Re: Not capturing movements

StephenB — Sun, 29 May 2022 10:52:12 GMT

@Jheavens625 wrote:
I am not able to capture movements in the camera.

Are you getting notifications, but no recordings?

Do you have a subscription?

Re: Not capturing movements

Jheavens625 — Sun, 29 May 2022 14:44:03 GMT

Thanks! Yes, I have a subscription. I guess I did wrong with my activity zones. I cannot figure out how to delete them and reset it.

Re: Not capturing movements

StephenB — Sun, 29 May 2022 21:43:30 GMT

@Jheavens625 wrote:
I cannot figure out how to delete them

Swipe the zone (at the bottom of the screen) left in the app, and you'll see a delete option.

Or select it in the PC web browser (my.arlo.com).