topic Re: Camera recordings not showing in library in Arlo Ultra 2

Camera recordings not showing in library

aatrev — Wed, 04 May 2022 20:37:42 GMT

Urgent

Re: Camera recordings not showing in library

ShayneS — Thu, 05 May 2022 22:57:39 GMT

Hi @aatrev

Are you still experiencing this issue with missing recordings?

Re: Camera recordings not showing in library

aatrev — Thu, 12 May 2022 20:24:31 GMT

Problem. Camera seems to be recording now. Unknown problem, so not solved.

Re: Camera recordings not showing in library

EmjayD — Thu, 26 May 2022 20:53:06 GMT

My library stopped showing clips today. Notifications chime and nothing in library. I use 3 cameras, pay for a subscription, etc.
I thought about unplugging the base (reboot) but will that help and/or will I have to set things up again? Eeek! Ha!

Re: Camera recordings not showing in library

ShayneS — Fri, 27 May 2022 00:14:08 GMT

@EmjayD

Are you using activity zones?

Re: Camera recordings not showing in library

EmjayD — Fri, 27 May 2022 03:18:28 GMT

Yes. It’s worked great since it was set up several years ago. Now the library isn’t working.

Re: Camera recordings not showing in library

ShayneS — Fri, 27 May 2022 16:39:56 GMT

@EmjayD

Are you receiving any "Motion detected" All Other Motion alerts? Is this option unchecked for your Smart Alerts?

Re: Camera recordings not showing in library

EmjayD — Fri, 27 May 2022 20:17:09 GMT

I received notifications but nothing went into the library. Thankfully, today all 3 cameras are back to working fine and showing in the library. I didn’t change a thing. I’d love to know why this would happen. It wasn’t all the cameras that stopped appearing in the library. 🤔