topic Ultra 2 not connecting to homekit in Arlo Ultra 2

Ultra 2 not connecting to homekit

scorpio11101983 — Mon, 02 May 2022 12:42:16 GMT

When I try to pair my brand new Ultra 2 hub to HomeKit, I get an “Unable to add accessory. This accessory cannot be used with HomeKit. I’ve tried everything I’ve read online and nothing works. Customer support seems to be vacant.

Re: Ultra 2 not connecting to homekit

scorpio11101983 — Mon, 02 May 2022 12:44:02 GMT

Attaching screen shot of error.

Re: Ultra 2 not connecting to homekit

JamesC — Mon, 02 May 2022 18:01:00 GMT

scorpio11101983,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Ultra 2 not connecting to homekit

scorpio11101983 — Wed, 04 May 2022 12:48:01 GMT

That seems to have resolved the issue! Thank you.

Re: Ultra 2 not connecting to homekit

Haydizl — Sun, 15 May 2022 08:03:32 GMT

Im having this same problem .if i got through homekit to add it it tells me it is not compatible .if i got through the arlo app to connect it it just constantly says “connect to bridge” and nothing ever happens.please help

Re: Ultra 2 not connecting to homekit

JamesC — Thu, 19 May 2022 22:40:21 GMT

Haydizl,

JamesC