topic Re: Shared access pending in Arlo Ultra 2

Shared access pending

kbrady11 — Sat, 30 Apr 2022 20:17:05 GMT

I am trying to share my account with my boyfriend. I sent him an invite through Grant Access. He clicked create account in the email it sent and he made a new account. My account still says he is pending and when he logs into his, it just says to add new device. I have read numerous community posts on people having the same issue and I still can not figure out how to fix this. Very frustrating for how much money we just spent on these and he can not even see the cameras. How do I fix this????

Re: Shared access pending

StephenB — Sun, 01 May 2022 11:11:28 GMT

@kbrady11 wrote:

I am trying to share my account with my boyfriend. I sent him an invite through Grant Access. He clicked create account in the email it sent and he made a new account. My account still says he is pending and when he logs into his, it just says to add new device.

Did he do this on a PC?

If not, have him try clicking create account again on a PC. That should open the PC browser to my.arlo.com. Since the account is already created, he should just log in to it.

Re: Shared access pending

Haimabekasis — Sun, 16 Oct 2022 16:53:21 GMT

Hi, I’m having the same problem and I’m trying to login on my iPad. Is the iPad the problem? Thanks!

Re: Shared access pending

StephenB — Mon, 17 Oct 2022 13:39:38 GMT

@Haimabekasis wrote:

Hi, I’m having the same problem and I’m trying to login on my iPad. Is the iPad the problem? Thanks!

Accepting the invite often fails on phones and tablets.

So try a PC.