topic Re: Pre-Purchase Inquiry in Arlo Ultra 2

Pre-Purchase Inquiry

WLalle — Fri, 08 Apr 2022 22:05:51 GMT

I’m interested in purchasing the bundle that includes the wired doorbell, floodlight cam, two Ultra 2’s and smart hub. When I review “what’s included” for the Ultra’s (Item No. VMS5240-200NAS), it states that only 1 mount and 1 rechargeable battery is included. Is this correct?

All the other bundles show the correct number of mounts and batteries for the included number of cameras. Hoping it’s a type-o.

Re: Pre-Purchase Inquiry

ShayneS — Fri, 08 Apr 2022 23:40:32 GMT

Hi, Do you have the link to the website I can check out? You should receive a mount for each wireless camera.

Re: Pre-Purchase Inquiry

WLalle — Fri, 08 Apr 2022 23:56:04 GMT

https://www.arlo.com/en-us/wired-doorbell-4k-mid-to-large-home-bundle-white.html

Re: Pre-Purchase Inquiry

StephenB — Sat, 09 Apr 2022 11:01:28 GMT

@WLalle wrote:

https://www.arlo.com/en-us/wired-doorbell-4k-mid-to-large-home-bundle-white.html

That shows two mounts - one magnetic, and one screw mount.

The screw mount threads are standard, so there are plenty of third party mounts that can also be used.

Re: Pre-Purchase Inquiry

Edinburgh_lad1 — Sat, 09 Apr 2022 19:59:25 GMT

It still shows one battery, doesn't it?

Re: Pre-Purchase Inquiry

StephenB — Sat, 09 Apr 2022 21:55:41 GMT

@Edinburgh_lad1 wrote:

It still shows one battery, doesn't it?

It does say that - clearly a mistake. Tagging @JamesC so it can be corrected.

Re: Pre-Purchase Inquiry

ShayneS — Mon, 11 Apr 2022 18:26:48 GMT

Thank you for providing this. I have notified the appropriate team. You should receive 2 rechargeable batteries, 1 for each camera in this bundle.

Re: Pre-Purchase Inquiry

ShayneS — Mon, 11 Apr 2022 23:36:16 GMT

Thanks again, the listing has been updated.