https://community.arlo.com/t5/Arlo-Ultra-2/Base-not-recognizing-new-camera-which-I-d-like-to-add-to-my/m-p/1854688#M2739 The robot will not escalate. Is there an 800 number that will actually get to customer service to resolve? Fri, 04 Mar 2022 21:18:58 GMT vjwigle 2022-03-04T21:18:58Z https://community.arlo.com/t5/Arlo-Ultra-2/Base-not-recognizing-new-camera-which-I-d-like-to-add-to-my/m-p/1854688#M2739 The robot will not escalate. Is there an 800 number that will actually get to customer service to resolve? Fri, 04 Mar 2022 21:18:58 GMT https://community.arlo.com/t5/Arlo-Ultra-2/Base-not-recognizing-new-camera-which-I-d-like-to-add-to-my/m-p/1854688#M2739 vjwigle 2022-03-04T21:18:58Z https://community.arlo.com/t5/Arlo-Ultra-2/Base-not-recognizing-new-camera-which-I-d-like-to-add-to-my/m-p/1854748#M2749 <P>You have to have a subscription to contact support via Settings, Support.&nbsp; You can temporarily subscribe to get support and then cancel.</P> <P>&nbsp;</P> <P>What base are you using? Not all support the Ultra 2. If you do have a supported base try the reset procedure.</P> <P>&nbsp;</P> <P><A href="https://kb.arlo.com/000062284/Arlo-SmartHub-and-Base-Station-Compatibility" target="_blank">https://kb.arlo.com/000062284/Arlo-SmartHub-and-Base-Station-Compatibility</A></P> <P>&nbsp;</P> <P><A href="https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera" target="_blank">https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera</A></P> Sat, 05 Mar 2022 14:19:36 GMT https://community.arlo.com/t5/Arlo-Ultra-2/Base-not-recognizing-new-camera-which-I-d-like-to-add-to-my/m-p/1854748#M2749 jguerdat 2022-03-05T14:19:36Z