topic Re: Unable to connect to homekit. in Arlo Ultra 2

Unable to connect to homekit.

Jaue_99 — Sat, 19 Feb 2022 21:41:07 GMT

Unable to connect my ultra cameras to homekit. Just says discovering your arlo service, please wait. How do I fix this or get a token reset?

Re: Unable to connect to homekit.

ShayneS — Wed, 23 Feb 2022 17:46:27 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Unable to connect to homekit.

hawkster — Thu, 24 Feb 2022 22:09:35 GMT

Hi Shayne

Not sure why the other thread was locked after you reset the token.

Anyways, I still can't get my Base station to connect to home kit. It sits at connecting and does nothing. Any other tips? Yes, I have restarted the base station after the token reset.

Re: Unable to connect to homekit.

ShayneS — Mon, 28 Feb 2022 21:20:26 GMT

@hawkster

Can you try reinstalling the app or check on another iOS device if possible?