topic Re: Ultra 2 camera issues... in Arlo Ultra 2

Ultra 2 camera issues...

drnike50 — Wed, 02 Feb 2022 19:57:34 GMT

I purchased an Arlo Ultra 2 camera and, after receiving it discovered it requires an Arlo base station for operation. Apparently Arlo has no base stations available, although Amazon has them refurbished at TWICE the price. I attempted to return this item, which led me through a maze of online chats, giving me information I had already read on the website. I called the phone number listed at the end of the "chat" and was asked to enter a passcode, which I don't have. Frustrated? Oh, yes...

My camera info: Ultra 2, model VMC5040, serial # A4341A7UA3483

Re: Ultra 2 camera issues...

ShayneS — Fri, 04 Feb 2022 17:32:04 GMT

Did you purchase this through Arlo?

Re: Ultra 2 camera issues...

drnike50 — Fri, 04 Feb 2022 17:58:14 GMT

Yes, I purchased this on Jan 22, 2022 from the Arlo website. Order # was:

10293672

Re: Ultra 2 camera issues...

ShayneS — Fri, 04 Feb 2022 18:05:58 GMT

Thanks,

When did you purchase this camera?

Re: Ultra 2 camera issues...

drnike50 — Fri, 04 Feb 2022 18:07:53 GMT

As stated in the previous reply, I bought this camera on Jan 22, 2022

Re: Ultra 2 camera issues...

ShayneS — Fri, 04 Feb 2022 19:14:28 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 42918792