topic Re: Arlo Ultra 2 Recording 5 minutes when motion detected in Arlo Ultra 2

Arlo Ultra 2 Recording 5 minutes when motion detected

ryans27 — Sat, 29 Jan 2022 21:55:28 GMT

Pretty straight forward. Brand new Ultra 2 plugged into solar panel, connected to Base Station recording local storage and every time motion is sensed, even briefly, it maxes out the recording at 5 mins. Doesn't matter how low sensitivity is, firmware is up to date too.

My wired doorbell camera on the same Base Station works fine.

Seems like this has happened before:

https://community.arlo.com/t5/Arlo-Ultra/Camera-randomly-recording-five-minutes-of-video/td-p/1770527

https://community.arlo.com/t5/Arlo-Pro-2/Arlo-Pro-2-Recording-5-minute-clips/m-p/1692073

Base station FW: 1.17.1.2_1157_0e6c162

Ultra 2 FW: 1.070.52.1_35_1bdb65f

Any ideas? Reached out to Arlo Support and all I got was "check the app, you can do it"

Re: Arlo Ultra 2 Recording 5 minutes when motion detected

jguerdat — Sun, 30 Jan 2022 15:17:57 GMT

Have you removed and resynced the camera? Have you tried the reset procedure, holding the button for >15 seconds? Are you setting motion sensitivity in your modes and rules as well as tried a timed recording rather than record until motion stops?

Re: Arlo Ultra 2 Recording 5 minutes when motion detected

ryans27 — Tue, 01 Feb 2022 18:08:28 GMT

Attempted:

Re-sync & reset of camera
Motion sensitivity adjusted from lowest and highest. Night and day
Timed recordings work fine but I'd rather let motion/activity dictate recording length

Exact same camera with same settings works perfectly fine at rear of property.

Re: Arlo Ultra 2 Recording 5 minutes when motion detected

jguerdat — Wed, 02 Feb 2022 15:32:46 GMT

Can you still swap at the store?