topic Friend Account - Can't View Recordings on Base Station Local STorage in Arlo Ultra 2

Friend Account - Can't View Recordings on Base Station Local STorage

maharrm — Mon, 17 Jan 2022 15:48:47 GMT

I created a Friend Account for my wife and she can view the cameras live but she is unable to access any recordings which are stored on the base station (she is connected to the same WiFi network as the base station). When she attempts to view the Library, she sees "No recordings".

I am the primary user and can view/access recordings on the base station. Are Friend Accounts allowed to access base station recordings and/or how can I grant her access to recordings?

Re: Friend Account - Can't View Recordings on Base Station

dcfox1 — Sat, 15 Jan 2022 22:13:07 GMT

Friends granted access can not see local base/hub recordings, only cloud recordings with a subscription. It is one of several limitations that I just use it for backup.

Re: Friend Account - Can't View Recordings on Base Station

maharrm — Sat, 15 Jan 2022 22:15:25 GMT

Thank you for the clear answer - not great news and seems like a feature that would be nice to add to Arlo but thanks for the quick response!