https://community.arlo.com/t5/Arlo-Ultra-2/IP-address-is-registered-so-no-access-to-any-subscriptions-as-I/m-p/1844860#M2307 <P>Can somebody advise please.<BR />Bought ultra got it configured and registered while abroad.<BR />Needless to say the IP address is registered so I have no access to any subscriptions as I’m a “user l” abroad.<BR />I’ve tried to contact customer support via chat they are now saying I’m not a user for active chat…..<BR />Please advice to speak with someone…<BR />Any contact numbers ???</P> Wed, 22 Dec 2021 15:14:54 GMT Eharkri 2021-12-22T15:14:54Z https://community.arlo.com/t5/Arlo-Ultra-2/IP-address-is-registered-so-no-access-to-any-subscriptions-as-I/m-p/1844860#M2307 <P>Can somebody advise please.<BR />Bought ultra got it configured and registered while abroad.<BR />Needless to say the IP address is registered so I have no access to any subscriptions as I’m a “user l” abroad.<BR />I’ve tried to contact customer support via chat they are now saying I’m not a user for active chat…..<BR />Please advice to speak with someone…<BR />Any contact numbers ???</P> Wed, 22 Dec 2021 15:14:54 GMT https://community.arlo.com/t5/Arlo-Ultra-2/IP-address-is-registered-so-no-access-to-any-subscriptions-as-I/m-p/1844860#M2307 Eharkri 2021-12-22T15:14:54Z https://community.arlo.com/t5/Arlo-Ultra-2/IP-address-is-registered-so-no-access-to-any-subscriptions-as-I/m-p/1844862#M2308 <P>I think that you need to&nbsp;</P> <OL> <LI>remove the camera and base from the account</LI> <LI>create a new account</LI> <LI>add back the camera and base to that new account.</LI> </OL> <P>&nbsp;</P> Tue, 21 Dec 2021 19:17:25 GMT https://community.arlo.com/t5/Arlo-Ultra-2/IP-address-is-registered-so-no-access-to-any-subscriptions-as-I/m-p/1844862#M2308 StephenB 2021-12-21T19:17:25Z