topic Re: VMB5000 not showing local recordings in Arlo Ultra 2

VMB5000 not showing local recordings on iPhone

Willo2608 — Sat, 04 Dec 2021 00:59:49 GMT

Hi All,

I have just added to my Arlo setup with the purchase of 4 Arlo Ultra2 cameras and a VMB5000 base station. All set-up and recording fine to the cloud but I cannot get access to local recordings. I know they are recording as I have taken the Micro SD card out and checked that the recordings are being made.

I have enabled Direct Storage Access, Storage status is "Ready" and I am using the App on my phone connected directly to the same WIFI network as the base station.

Base Firmware is: 1.17.0.0_1117_6ba79e5

App version is 3.5.8(2878)

Being run on an Apple iPhone

Re: VMB5000 not showing local recordings

jguerdat — Wed, 01 Dec 2021 14:50:25 GMT

Is a VPN in use anyplace?

Re: VMB5000 not showing local recordings

Willo2608 — Wed, 01 Dec 2021 14:56:50 GMT

No VPN in use - Phone and Hub are both on the same wifi network

Re: VMB5000 not showing local recordings

sceniclife — Wed, 01 Dec 2021 16:38:29 GMT

VMB5000r6

I am experiencing the same thing on iPhone.

This started happening recently with the incident that is reportedly 'resolved': https://status.arlo.com/

On my LOCAL network, my android devices can access local storage just fine. When I check on my iPhone, it cannot connect to download my local storage.

On an external network (cellular), both work fine.

Re: VMB5000 not showing local recordings

ShayneS — Mon, 06 Dec 2021 21:49:07 GMT

Can you try and copy the recordings to your pc, then reformat the SD card using the Arlo mobile app?

Re: VMB5000 not showing local recordings

sceniclife — Tue, 07 Dec 2021 06:11:35 GMT

I am not sure if reformatting the SD card will help if I can access local storage through Android but not Iphone...

Re: VMB5000 not showing local recordings

StephenB — Tue, 07 Dec 2021 11:48:42 GMT

@sceniclife wrote:

I am not sure if reformatting the SD card will help if I can access local storage through Android but not Iphone...

I agree that seems unlikely, since you can also access local storage from the iPhone over cellular. FWIW, local LAN access is working with my own iPhone 12 (running iOS 15.1.1).

Have you tried restarting both the iPhone and your router?

Re: VMB5000 not showing local recordings

sceniclife — Wed, 08 Dec 2021 06:46:59 GMT

Yeah, reset both. Nothing.

Are you vpn or port forwarding?

I am port forwarding. That's likely the issue in iphone code.

Re: VMB5000 not showing local recordings

Willo2608 — Sat, 11 Dec 2021 16:21:46 GMT

I tried an Android device and this worked. I also then tried a different iPhone which also worked. I then fully deleted the Arlo App from the iphone that wasn't working, re-installed it, said Yes to all of the Access pop-ups and hey-presto I can now access local storage on this iPhone.

Would be interested to know if this works for you also as it doesn't take at all long to test this.