All videos have been stored gone after stopped using camera 4 months ago?

Vybyuk — Tue, 07 Dec 2021 00:06:50 GMT

I stopped using my cameras four months ago. Does that mean all the videos that had been stored on my account are gone? I have the basic subscription, but I was going to cancel it until I need to use the cameras again. I hadn't downloaded the videos anywhere, I thought they were stored on the account. Are they gone or can I find them somewhere?

Re: Video Storage Length

StephenB — Sun, 05 Dec 2021 11:16:32 GMT

@Vybyuk wrote:

I stopped using my cameras four months ago. Does that mean all the videos that had been stored on my account are gone?

They are gone. Retention is 30 days with a subscription. If you want to keep them longer, you either need to download them or add local storage to the base/smarthub (usb or microsd for the VMB5000).

topic Re: Video Storage Length in Arlo Ultra 2

All videos have been stored gone after stopped using camera 4 months ago?

Re: Video Storage Length