Direct Storage Access from VMB5000r6 to Android 10 doesn't work. Shows error message.

Emia — Fri, 03 Dec 2021 15:51:13 GMT

The option to directly access the SD card in the SmartHub doesn't work. When I select the Hub from the drop-down menu, I get the message:

"There was an error obtaining your library. Arlo

Team is working on this issue."

My question: What's the target date for this fix?

My trial is running out soon and these cameras will pretty much be bricks if I can't view the recordings without a subscription.

Re: Direct Storage Access from VMB5000r6 to Android 10 doesn't work

jguerdat — Fri, 03 Dec 2021 14:56:52 GMT

Try rebooting your hub and phone to see if there's a difference. Do you have another device you could try?